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Rooms Operations Manager
Marriott International, Inc
location-iconBoston MA

Job Number 22163257Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Boston, 10 Avery Street, Boston, Massachusetts, United StatesSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.CANDIDATE PROFILEEducation and ExperienceHigh school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.OR2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.CORE WORK ACTIVITIESLeading Room Operations TeamVerifies that goals are being translated to the team as they relate to guest tracking and productivity.Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.Verifies that the team has the capabilities to meet expectations.Leads by example demonstrating self-confidence, energy and enthusiasm.Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.Managing Property Rooms Operations Function(s)Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).Follows property specific second effort and recovery plan.Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.Takes proactive approaches when dealing with employee concerns.Extends professionalism and courtesy to employees at all times.Communicates/updates all goals and results with employees.Meets semiannually with staff on a one-to-one basis.Assists/teaches the team scheduling against guest and hours/occupied room goals.Performs hourly job functions as needed.Performs other duties, as assigned, to meet business needs.Managing and Monitoring Activities that Affect the Guest ExperienceUnderstands the brand's service culture.Provides excellent customer service by being readily available/approachable for all guests.Strives to continually improve guest and employee satisfaction.Takes proactive approaches when dealing with guest concerns.Extends professionalism and courtesy to guests at all times.Responds timely to customer service department request.Verifies that all team members meet or exceed all hospitality requirements.Managing ProfitabilityAssists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).Verifies that a viable key control program is in place.Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.Strives to maximize the financial performance of the department.Conducting Human Resources ActivitiesInterviews and assists in making hiring decisions.Receives hiring recommendations from team supervisors.Verifies that orientations for new team members are thorough and completed in a timely fashion.Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.Celebrates successes and publicly recognizes the contributions of team members.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Full Time
job-list-card-figure
Staff Accountant/Accounting Clerk
Affinity Executive Search
location-iconBoston MA

JOB DESCRIPTION: ROLE OVERVIEWThe Staff Accountant is responsible for assisting the Director of Finance and staff in maintaining accurate and timely financial reporting; ensuring acceptable levels of internal control; ensuring compliance with all federal, state, and local regulations and Hotel Standard Operating Procedures; and safeguarding owners/investors assets. For this role, the emphasis is placed on the management of Accounts payable, Income Audit, and Accounts Receivable processing and collections.RESPONSIBILITIES Review Income Audit report daily Prepare accounts payable invoices for processing. Process accounts payable payments weekly via Oracle ENV. Assist in the monthly close process by posting journal entries related to payroll, prepaid etc. Collect and reconcile vendor statement on a monthly basis. Review bank account to post AR payments on a daily basis. Monitor, prepare, and communicate financial reports in accordance with Hotels required due dates. Perform general cashier duties for the property. Manage accounting support team in charge of processing AP invoices and month end process. Maintain responsibility for the daily Accounts Receivable credit, billing, and collection process. Complete collection calls on each appropriate outstanding accounts and maintain collection files on each outstanding issue. Handle customer inquiries in a professional and timely manner, provide customers with accurate invoices, statements, and schedules. Review and respond to credit card chargebacks on a timely manner. Conduct monthly credit meetings and maintain minutes (including returned checks/chargeback logs, credit trace reports, write-off, bad debt allowances, etc.) Maintain an efficient collection process to include organized filing and tracing system, issuing letter, monitoring returned checks and charge backs, performing collection calls and preparing bad debt write-offs. Monitor guest ledger, advance deposit ledger and any other related ledgers to ensure proper internal control. Keep management aware of any unusual operation or financial occurrences and/or significant deviations. Reconcile invoices against ledgers or schedules to ensure accuracy of invoicing. Ensure overall guest satisfaction by attentive listening and then immediately resolving guest issues or elevating to the Director of Finance or General Manager. Cross-Train in other areas within the Accounting Department. Ability to identify root causes of issues that may affect staff or guests and provide actionable and measurable solutions to improve efficiency, overall work environment, and/or guest experienceQUALIFICATIONS: QUALIFICATIONS College courses in an associated or related field and/or related experience in an Hotel or Hospitality environment Must be proficient in Windows, Microsoft Office (Intermediate Excel and Basic Word) Accounts Receivable and Payroll experience is preferred Hotel PMS Opera is preferredPHYSICAL REQUIREMENTS Long hours sometimes required. Sedentary work, exerting up to 25 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objectsWHY IS THIS A GREAT OPPORTUNITY: Our client is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. They are a dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint.This role sits in one of their upscale (5 pending) Boston properties and is located in the premier shopping and dining neighborhood of Bostons Back Bay. This iconic property originally opened in 1927 as one of the first Ritz-Carlton hotels in the U.S. and most recently was the Taj Boston. The building was thoughtfully transformed into a 286-room luxury hotel with 16,000-sq-ft of stunning event spaces, signature dining experiences and a reimagined front entrance.

Full Time
job-detail-figure
Rooms Operations Manager
share-icon
Full Time
location-iconBoston MA
Job Description
Job Number 22163257
Job Category Rooms & Guest Services Operations
Location The Ritz-Carlton Boston, 10 Avery Street, Boston, Massachusetts, United States
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Leading Room Operations Team

  • Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
  • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
  • Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
  • Verifies that the team has the capabilities to meet expectations.
  • Leads by example demonstrating self-confidence, energy and enthusiasm.
  • Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Managing Property Rooms Operations Function(s)

  • Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).
  • Follows property specific second effort and recovery plan.
  • Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
  • Takes proactive approaches when dealing with employee concerns.
  • Extends professionalism and courtesy to employees at all times.
  • Communicates/updates all goals and results with employees.
  • Meets semiannually with staff on a one-to-one basis.
  • Assists/teaches the team scheduling against guest and hours/occupied room goals.
  • Performs hourly job functions as needed.
  • Performs other duties, as assigned, to meet business needs.

Managing and Monitoring Activities that Affect the Guest Experience

  • Understands the brand's service culture.
  • Provides excellent customer service by being readily available/approachable for all guests.
  • Strives to continually improve guest and employee satisfaction.
  • Takes proactive approaches when dealing with guest concerns.
  • Extends professionalism and courtesy to guests at all times.
  • Responds timely to customer service department request.
  • Verifies that all team members meet or exceed all hospitality requirements.

Managing Profitability

  • Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).
  • Verifies that a viable key control program is in place.
  • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Strives to maximize the financial performance of the department.

Conducting Human Resources Activities

  • Interviews and assists in making hiring decisions.
  • Receives hiring recommendations from team supervisors.
  • Verifies that orientations for new team members are thorough and completed in a timely fashion.
  • Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
  • Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
  • Celebrates successes and publicly recognizes the contributions of team members.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
job-detail-figure
Rooms Operations Manager
share-icon
Full Time
location-iconBoston MA
Job Description
Job Number 22163257
Job Category Rooms & Guest Services Operations
Location The Ritz-Carlton Boston, 10 Avery Street, Boston, Massachusetts, United States
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Leading Room Operations Team

  • Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
  • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
  • Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
  • Verifies that the team has the capabilities to meet expectations.
  • Leads by example demonstrating self-confidence, energy and enthusiasm.
  • Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Managing Property Rooms Operations Function(s)

  • Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).
  • Follows property specific second effort and recovery plan.
  • Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
  • Takes proactive approaches when dealing with employee concerns.
  • Extends professionalism and courtesy to employees at all times.
  • Communicates/updates all goals and results with employees.
  • Meets semiannually with staff on a one-to-one basis.
  • Assists/teaches the team scheduling against guest and hours/occupied room goals.
  • Performs hourly job functions as needed.
  • Performs other duties, as assigned, to meet business needs.

Managing and Monitoring Activities that Affect the Guest Experience

  • Understands the brand's service culture.
  • Provides excellent customer service by being readily available/approachable for all guests.
  • Strives to continually improve guest and employee satisfaction.
  • Takes proactive approaches when dealing with guest concerns.
  • Extends professionalism and courtesy to guests at all times.
  • Responds timely to customer service department request.
  • Verifies that all team members meet or exceed all hospitality requirements.

Managing Profitability

  • Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).
  • Verifies that a viable key control program is in place.
  • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Strives to maximize the financial performance of the department.

Conducting Human Resources Activities

  • Interviews and assists in making hiring decisions.
  • Receives hiring recommendations from team supervisors.
  • Verifies that orientations for new team members are thorough and completed in a timely fashion.
  • Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
  • Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
  • Celebrates successes and publicly recognizes the contributions of team members.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.