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Customer Service Professional (Remote)
AllWays Health Partners
location-iconSomerville MA

The Customer Service Professional (CSP) acts as the primary Allways point of contact for our members, providers and other key stakeholders focusing on exceptional customer satisfaction and first call resolution. The CSP's interact with customers to provide information and troubleshoot complex issues in response to inquiries about coverage, benefits, services, and to handle and resolve complaints.The person in this role must be committed to building customer confidence and increasing customer satisfaction by delivering to callers an exceptional experience focused on quality and accuracy.The CSP's will be initially trained on member demographic changes and benefit inquires. Additional member claims training will be delivered ±60 days after CSP has completed benefits and eligibility training After successfully demonstrating core competencies by meeting or exceeding key performance measurements, the individual will be trained to handle Provider claims inquiries as business needs dictate.Primary Responsibilities:Serve as the primary liaison for members and providers for all lines of business including MassHealth, and Commercial members regarding general program inquires such as eligibility verifications, authorizations, referrals, claims, material fulfillment, address changes and Primary Care Physician assignments as well as member related policy and procedures.The CSP must be able to handle and demonstrate skills in handling benefits, claims and eligibility calls for the member and provider population.Identify customer issues/concerns rapidly and preciselyResearch required information using available resources and triage when necessaryHandle and resolve customer inquiries and complaints, exhausting all efforts within the CSP's scope before requesting assistanceIdentify and escalate priority issues in order to create efficienciesInitiate follow up customer calls where necessaryComplete call logs to record customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions takenRefer customer grievances and appeals to designated departments for further investigationResponsible for navigating multiple systems in order to resolve customer issuesAct as the primary representative for Allways for our customers focusing on first call resolution and customer engagement.Anticipates and meets, or exceeds, internal and/or external customer expectations and requirements; establishes and maintains effective relationships with customers and gains their trust and respect.Maintain Customer Service Behavior CompetenciesCommunicationFlexibility/Adaptability/Willingness/Team Player/ Positive AttitudeRelationship Building/CaringService Excellence/Accountability/Critical ThinkingQualifications Basic Requirements:High School Diploma or equivalent4+ years in customer service environmentKnowledge of customer service principles and practicesAbility to resolve customers' problems and to demonstrate patience and remain courteous when faced with difficult or angry callersAbility to work well under pressure and in a rapidly changing environmentPreferred Qualifications:Associates Degree or Bachelor's DegreeHigh school and college level courses in computers, English, or business helpfulBilingual (Spanish) or other2+ years in an HMO/Health Care Industry settingKnowledge of call center telephony and technologyProficiency with MS Office suiteUnderstanding of Protected Health Information (PHI) and the necessity to maintain confidentiality of this informationUnderstanding of or training in Medical terminologyUnderstanding of medical coding is helpfulNHP offers competitive salaries and an excellent flexible benefits package that includes medical, dental and vision insurance, paid time off, commuter benefit, and a generous employer contributed retirement program.Allways' mission targets a diverse population and our employees are just as diverse. As an equal opportunity employer, NHP recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives, and backgrounds.

Part Time / Full Time
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Commission Sales Associate - Women's Ready to Wear, Full Time: Chestnut Hill
Bloomingdale’s
location-iconNewton MA

Day-1 Medical, Dental, Vision Benefits for eligible colleagues Earn a potential of $38.50 per hour from Draw vs. Commission selling up to 6.75% Paid Time Off Flexible Holiday Time-Off & Flexible Scheduling Fully Funded Education Benefits (100% tuition coverage including books and fees) Instant access to earned wages with PayActiv Enhanced benefits: pet, home & auto insurance & more 401(k) plan options available Bonus earning opportunities Growth potential opportunities Employee Discount at Bloomingdale’s & Macy’s Stores About: Bloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative.  We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.  Job Overview: A Bloomingdale’s Sales Professionals primary role is to guide and inspire our customers to make style a source of creative energy in their lives. With a passion for gracious service, an interest in fashion, styling talent and product knowledge proficiency, they establish and cultivate long term client relationships both in store and online. As a Sales Professional, they deliver the Bloomingdale’s customer experience through the art of conversation; always being welcoming, engaging and inquisitive; creating that human connection that our customers are seeking when shopping in our stores. Sales Professionals are responsible for actively circulating the sales floor, determining the customer’s needs, sharing the benefits of our Loyalty programs and supporting the shopping experience from start to finish. The Bloomingdale’s Sales Professional must also deliver operational excellence by leveraging our fulfillment system, merchandise to sell standards, floor and fitting room upkeep.  Job Essentials: Create an in-store and online easy, seamless and fun experience; building and cultivating customer relationships Drive sales with in-store and online clients by embracing and being proficient with technology Participate in the merchandising and operational requirements of the role Qualifications and Competencies: High School Diploma or equivalent required Practices open and continuous communication, values keeping others informed, effectively presenting information in a clear, concise manner Excellent interpersonal skills, with the ability to work across functional lines and at many levels Ability to think creatively and strategically to satisfy customer needs Ability to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays   Physical Requirements: Position requires prolonged periods of standing/walking around store or department May involve reaching, crouching, kneeling, stooping and color vision Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions Frequently lift/move up to 25lbs   Candidates in Colorado: Click here for Pay Range  and here to learn about Benefits.    Candidates in Connecticut: Click here for Pay Range Candidates in Nevada: Click here for Pay Range   STORES00

Part Time / Full Time
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CERTIFIED / NON-CERTIFIED PHARMACY TECHNICIAN, AMBULATORY ONCOLOGY
Massachusetts General Hospital(MGH)
location-iconBoston MA

Mass General for a limited time is offering up to a $2k sign-on bonus for Pharmacy Technicians.Sign-On Agreement Terms12-month work commitmentFull payment distribution at 90 days postdate of hireAgreement authorizes repayment if work commitment not fulfilled No eligibility for internal transfers, individuals who have already accepted offers or internal employees of Mass General Brigham systemPro-rated based on hours worked per weekThe technician working under the direction of the lead technician and outpatient oncology pharmacist: Sets up bins for mixing with proper medication and bag and tubing and filter requirements Assist pharmacist in clean room with bagging medications and scanning barcodes for medication charging Prepares IV chemotherapy, investigational drugs and other medications using aseptic technique Adheres to safety requirements in the handling and preparation of chemotherapy and other hazardous agents according to current guidelines (USP 797, USP 800, ASHP, NIOSH). Assists in maintaining a clean work environment Conducts daily and monthly cleaning of hoods Orders, receives and restocks inventory Checks expiration dates and rotates medications, syringes, IV bags, and other products Properly disposes of waste products Performs quality control checks Delivers medications as needed Receives packages and returned items as neededQualifications Current MA license required.PTCB Certification required.High School diploma or GED equivalent required.1 + year of experience as a Pharm Tech in a Hospital setting preferredEEO Statement Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.

Part Time / Full Time
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Cashier
Wegmans Food Markets
location-iconNATICK MA

Schedule: Part timeAvailability: Applying to this requisition allows you to be considered for multiple opportunities. Please provide as much availability that works with your schedule. Age Requirement: Must be 16 years or olderLocation: Natick, MAAddress: 1245 Worcester StPay: $16 - $16.50 / hourJob Posting: 11/17/2022Job Posting End: 12/17/2022Job ID:R0150888EARN A BONUS UP TO $500! Hiring immediately!At Wegmans, our commitment to customers is simple: Every Day You Get our Best. As a Cashier, you'll provide incredible customer service by engaging customers in friendly conversation, carefully bagging items, and accurately completing monetary transactions. You will efficiently get customers through the check out process while ensuring they end their shopping trips with a positive experience. Our cashiers leave a lasting impression and transform first-time shoppers into loyal Wegmans customers!What will I do?Engage customers in friendly conversation while making eye contact and smilingAccurately and efficiently scan customers' grocery items and complete monetary transactionsProperly bag items to ensure products arrive at their destination in the condition they left the storeProactively offer additional assistance or services and thank the customer for shopping at WegmansAt Wegmans, we believe that if we take care of our people, they’ll take care of our customers. That’s why, as part of the Wegmans family, you’ll have a package of benefits that covers your health, well-being, family and future. Flexibility in scheduling—work-life balance Employee discounts Premium pay on Sundays and holidaysComprehensive benefits* Quality affordable healthcare coverage Vision coverage Dental coverage (Available to Full-time only) Pre-tax spending accounts Life insurance Paid time off Employee assistance program Employee wellness programs 401(k) retirement savings plan Wegmans retirement profit sharing plan Scholarship Program *Certain eligibility requirements must be satisfiedFor 25 years in a row, our employees have put us on the FORTUNE magazine’s list of the 100 Best Companies to Work For®. Discover what it means to work for a family owned, mission-driven, values-based company that believes in caring, respect, empowerment, high standards and making a difference in the community. Because with a family-like atmosphere of shared support, leaders who have your best interest at heart and growth as part of everything we do, Wegmans is the place for you to do what you love—and love what you do.

Part Time / Full Time
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Host/Cashier
Bloomingdale’s
location-iconNewton MA

Day-1 Medical, Dental, Vision Benefits for eligible colleagues Competitive Pay Paid Time Off Flexible Holiday Time-Off & Flexible Scheduling Fully Funded Education Benefits (100% tuition coverage including books and fees) Instant access to earned wages with PayActiv Enhanced benefits: pet, home & auto insurance & more 401(k) plan options available Bonus earning opportunities Growth potential opportunities Employee Discount at Bloomingdale’s & Macy’s Stores   About: Bloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative.  We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.  Job Overview: A Bloomingdale’s Hostess/Cashier Professional is an essential part of the customer experience and delivers on our mission to be like no other store in the world, by serving a customer who stopped in for our world famous frozen yogurt or seating a customer who is meeting a friend for a sit down meal.  We rely on our restaurant team to deliver an exciting experience through stellar service, knowledge of menu selections and awareness of store events.  At Bloomingdale’s, our restaurants offer style in the form of creative culinary dishes and a staff that ensures a dining experience like no other. Essential Functions: Greet guests with eagerness in a courteous manner and let them know the wait times Accommodate guests when needed Knowledgeable and proficient with register Qualifications and Competencies: High School Diploma or equivalent required 1-2 years related experience Ability to communicate effectively, presenting information in a clear and concise manner Enjoys interacting with customers Ability to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays Physical Requirements: ·Position requires prolonged periods of standing/walking around store or department May involve reaching, crouching, kneeling and stooping Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions Frequently lift/move up to 25lbs   FOODS00

Part Time / Full Time
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Commission Sales Associate - Intimates, Full Time, Chestnut Hill
Bloomingdale’s
location-iconNewton MA

Day-1 Medical, Dental, Vision Benefits for eligible colleagues Competitive Pay Paid Time Off Flexible Holiday Time-Off & Flexible Scheduling Fully Funded Education Benefits (100% tuition coverage including books and fees) Instant access to earned wages with PayActiv Enhanced benefits: pet, home & auto insurance & more 401(k) plan options available Bonus earning opportunities Growth potential opportunities Employee Discount at Bloomingdale’s & Macy’s Stores About: Bloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative.  We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.  Job Overview: A Bloomingdale’s Sales Professionals primary role is to guide and inspire our customers to make style a source of creative energy in their lives. With a passion for gracious service, an interest in fashion, styling talent and product knowledge proficiency, they establish and cultivate long term client relationships both in store and online. As a Sales Professional, they deliver the Bloomingdale’s customer experience through the art of conversation; always being welcoming, engaging and inquisitive; creating that human connection that our customers are seeking when shopping in our stores. Sales Professionals are responsible for actively circulating the sales floor, determining the customer’s needs, sharing the benefits of our Loyalty programs and supporting the shopping experience from start to finish. The Bloomingdale’s Sales Professional must also deliver operational excellence by leveraging our fulfillment system, merchandise to sell standards, floor and fitting room upkeep.  Job Essentials: Create an in-store and online easy, seamless and fun experience; building and cultivating customer relationships Drive sales with in-store and online clients by embracing and being proficient with technology Participate in the merchandising and operational requirements of the role Qualifications and Competencies: High School Diploma or equivalent required Practices open and continuous communication, values keeping others informed, effectively presenting information in a clear, concise manner Excellent interpersonal skills, with the ability to work across functional lines and at many levels Ability to think creatively and strategically to satisfy customer needs Ability to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays   Physical Requirements: Position requires prolonged periods of standing/walking around store or department May involve reaching, crouching, kneeling, stooping and color vision Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions Frequently lift/move up to 25lbs STORES00

Part Time / Full Time
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Sales Associate - Women's Ready to Wear, Full Time, Chestnut Hill
Bloomingdale’s
location-iconNewton MA

Day-1 Medical, Dental, Vision Benefits for eligible colleagues Competitive Pay Paid Time Off Flexible Holiday Time-Off & Flexible Scheduling Fully Funded Education Benefits (100% tuition coverage including books and fees) Instant access to earned wages with PayActiv Enhanced benefits: pet, home & auto insurance & more 401(k) plan options available Bonus earning opportunities Growth potential opportunities Employee Discount at Bloomingdale’s & Macy’s Stores About: Bloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.  Job Overview: A Bloomingdale’s Sales Professionals primary role is to guide and inspire our customers to make style a source of creative energy in their lives. With a passion for gracious service, an interest in fashion, styling talent and product knowledge proficiency, they establish and cultivate long term client relationships both in store and online. As a Sales Professional, they deliver the Bloomingdale’s customer experience through the art of conversation, always being welcoming, engaging and inquisitive, creating that human connection that our customers are seeking when shopping in our stores. Sales Professionals are responsible for actively circulating the sales floor, determining the customer’s needs, sharing the benefits of our Loyalty programs and supporting the shopping experience from start to finish. The Bloomingdale’s Sales Professional must also deliver operational excellence by leveraging our stores fulfillment system, merchandise to sell standards, floor and fitting room upkeep. Essential Functions: Create an in-store and online easy, seamless and fun experience; building and cultivating customer relationships Drive sales with in-store and online clients by embracing and being proficient with technology Participate in the merchandising and operational requirements of the role Qualifications and Competencies: High School Diploma or equivalent required Ability to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays   Physical Requirements: Position requires prolonged periods of standing/walking around store or department May involve reaching, crouching, kneeling, stooping and color vision Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions Frequently lift/move up to 25lbs STORES00

Part Time / Full Time
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Cashier
Wegmans Food Markets
location-iconMEDFORD MA

Schedule: Part timeAvailability: Applying to this requisition allows you to be considered for multiple opportunities. Please provide as much availability that works with your schedule. Age Requirement: Must be 16 years or olderLocation: Medford, MAAddress: 3850 Mystic Valley ParkwayPay: $16 - $16.50 / hourJob Posting: 11/17/2022Job Posting End: 12/17/2022Job ID:R0151699EARN A BONUS UP TO $500! Hiring immediately!At Wegmans, our commitment to customers is simple: Every Day You Get our Best. As a Cashier, you'll provide incredible customer service by engaging customers in friendly conversation, carefully bagging items, and accurately completing monetary transactions. You will efficiently get customers through the check out process while ensuring they end their shopping trips with a positive experience. Our cashiers leave a lasting impression and transform first-time shoppers into loyal Wegmans customers!What will I do?Engage customers in friendly conversation while making eye contact and smilingAccurately and efficiently scan customers' grocery items and complete monetary transactionsProperly bag items to ensure products arrive at their destination in the condition they left the storeProactively offer additional assistance or services and thank the customer for shopping at WegmansAt Wegmans, we believe that if we take care of our people, they’ll take care of our customers. That’s why, as part of the Wegmans family, you’ll have a package of benefits that covers your health, well-being, family and future. Flexibility in scheduling—work-life balance Employee discounts Premium pay on Sundays and holidaysComprehensive benefits* Quality affordable healthcare coverage Vision coverage Dental coverage (Available to Full-time only) Pre-tax spending accounts Life insurance Paid time off Employee assistance program Employee wellness programs 401(k) retirement savings plan Wegmans retirement profit sharing plan Scholarship Program *Certain eligibility requirements must be satisfiedFor 25 years in a row, our employees have put us on the FORTUNE magazine’s list of the 100 Best Companies to Work For®. Discover what it means to work for a family owned, mission-driven, values-based company that believes in caring, respect, empowerment, high standards and making a difference in the community. Because with a family-like atmosphere of shared support, leaders who have your best interest at heart and growth as part of everything we do, Wegmans is the place for you to do what you love—and love what you do.

Part Time / Full Time
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Commission Sales Associate - Furniture and Bedding, Full Time: Chestnut Hill
Bloomingdale’s
location-iconNewton MA

Day-1 Medical, Dental, Vision Benefits for eligible colleagues Earn a potential of $51.50 per hour from Draw vs. Commission selling at 6% Paid Time Off Flexible Holiday Time-Off & Flexible Scheduling Fully Funded Education Benefits (100% tuition coverage including books and fees) Instant access to earned wages with PayActiv Enhanced benefits: pet, home & auto insurance & more 401(k) plan options available Bonus earning opportunities Growth potential opportunities Employee Discount at Bloomingdale’s & Macy’s Stores About: Bloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative.  We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.  Job Overview: A Bloomingdale’s Sales Professionals primary role is to guide and inspire our customers to make style a source of creative energy in their lives. With a passion for gracious service, an interest in fashion, styling talent and product knowledge proficiency, they establish and cultivate long term client relationships both in store and online. As a Sales Professional, they deliver the Bloomingdale’s customer experience through the art of conversation; always being welcoming, engaging and inquisitive; creating that human connection that our customers are seeking when shopping in our stores. Sales Professionals are responsible for actively circulating the sales floor, determining the customer’s needs, sharing the benefits of our Loyalty programs and supporting the shopping experience from start to finish. The Bloomingdale’s Sales Professional must also deliver operational excellence by leveraging our fulfillment system, merchandise to sell standards, floor and fitting room upkeep.  Job Essentials: Create an in-store and online easy, seamless and fun experience; building and cultivating customer relationships Drive sales with in-store and online clients by embracing and being proficient with technology Participate in the merchandising and operational requirements of the role Qualifications and Competencies: High School Diploma or equivalent required Practices open and continuous communication, values keeping others informed, effectively presenting information in a clear, concise manner Excellent interpersonal skills, with the ability to work across functional lines and at many levels Ability to think creatively and strategically to satisfy customer needs Ability to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays   Physical Requirements: Position requires prolonged periods of standing/walking around store or department May involve reaching, crouching, kneeling, stooping and color vision Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions Frequently lift/move up to 25lbs   Candidates in Colorado: Click here for Pay Range  and here to learn about Benefits.    Candidates in Connecticut: Click here for Pay Range Candidates in Nevada: Click here for Pay Range   STORES00

Part Time / Full Time
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Pharmacy Technician, Team Lead (Full Time)
Mass. Eye and Ear (MEE)
location-iconBoston MA

SummaryPharmacy Technician, Team Lead Full Time with benefits. The ideal schedule is 6:30a-3:00p or 7a-3:30p Monday-Friday. Hours of operation are 6a-9:30p Monday-Friday.Under direction of the Director of Pharmacy will supervise the day-to-day activities of all Certified Pharmacy Technicians and Pharmacy Interns/Co-ops. The Pharmacy Technician Team Lead will also devise and participate in technician related quality assurance activities, including controlled substance auditing and clinic inspections. Responsible for the scheduling of pharmacy technicians and arranging coverage in the event of sick calls and time off. Establishes operationally efficient technician workflows and develops strategies for continuous quality improvement. Works closely with pharmacy management to establish and promote technician engagement and professional development. Implements and monitors the implementation of technician-related cost containment strategies. Essential FunctionsTrains all newly hired pharmacy technicians, pharmacy interns (IPPEs) and co-op students.Responsible for the scheduling of all pharmacy technicians. Approves technician vacation and sick time requests per established pharmacy policy.Provides staff remediation and corrective action when required. Conducts annual technician performance reviewsActs as a liaison between pharmacy technicians and pharmacy and nursing leadership.Leads the development and refinement of pharmacy technician workflowsParticipates in the build, development, and go-live of pharmacy systems and devices. Trains pharmacy technicians on new workflows. Conducts regular outpatient clinic inspections, including those located at DPH licensed satellite facilities.Ensures compliance with technician related Joint Commission Medication Management standards, including medication security, recall management, and outdate trackingDevelops and monitors pharmacy technician metrics and adjusts workload as needed. Serves as a back-up to the Pharmacy Informatics Specialist and Pharmacy Inventory Coordinator. Maintains controlled substance, compounding, and outpatient prescription records. Ensures files are archived in accordance with applicable regulatory bodies. Identifies and implements quality improvement measures. Reports medication errors secondary to misfills, failure to follow established procedures, and gaps in medication safety measures. Conducts and implements corrective and preventative action plans as requiredEnsures staff compliance with both institutional and regulatory requirements. Devises and administers staff competencies. Maintains staff competency library. Ensures staff competencies are completed annually. Ensures that onboarding documentation is completed within 90 days of hire for new technicians and interns.Participates on pharmacy and institutional committees.Assists with pharmacy project management responsibilities as required by pharmacists or pharmacy management.Maintains pharmacy led pharmaceutical sample program and monitors the appropriate distribution of sample medication.Demonstrates knowledge and skills necessary to support the pharmacist in service of the needs of institutional patients. Provides outstanding customer service to internal and external customers. Conducts service recovery as required to maintain departmental and institutional customer service standardsPerforms all job functions of a Certified Pharmacy Technician as listed on the most current job description as required.Organizational RequirementsMust demonstrate a comprehensive understanding of inpatient pharmacy practiceMaintains exceptional written and oral communication skills.Serves as an institutional role model in order to promote technician advancement and developmentServes, manages, and supports internal and external customers.Participates in performance improvement activities.Participates as a team member and is accountable for own work responsibilities.Perform job duties in a professional and courteous manner and maintain working relationships with physicians, nurses, pharmacists, and other health care professionals.Regulatory ComplianceComplies with all State and Federal rules, regulations and laws which govern the practice of pharmacy.Charge and credit all medications appropriately, as per departmental and institutional policies.Completes annual MEE regulatory compliance trainingQualifications Education and ExperienceHigh School Diploma or EquivalentMust have a minimum of 7 years of inpatient pharmacy technician experiencePrevious management or supervisory experience preferredRegistered as a Pharmacist Technician in the Commonwealth of Massachusetts in good standingMust be certified with PTCB Working ConditionsWorks within the Pharmacy Department but will routinely visit patient care and surgical areasMay be exposed to infectious diseases, carcinogenic, mutagenic and sensitizing medications and chemicalsWorks under constant time constraints and deadlines.Distinguish routine functions from those requiring a pharmacist's professional judgment.Must possess time management and organizational skills to handle multiple tasks under time constraints.Physical Requirements Ability to walk and stand 90% of the day and to occasionally lift up to 30 poundsWork requires regularly reaching and grasping below, at, and above shoulder level.Work requires regularly pushing and/or pulling non-motorized equipment (e.g. carts, IV rolling rack, and medication rolling racks, etc.) weighing 40 to 60 pounds.Work requires regularly grasping and fine manipulation with hands.Work requires reading automated dispensing reports regularly.EEO Statement Massachusetts Eye and Ear is proud to be an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are made without regard to race, color, age, gender, gender identification, sexual orientation, religion, marital status, sex, pregnancy or conditions related to pregnancy, national origin/ancestry, citizenship, disability, military status, genetic information, or any other basis prohibited by law. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, training, and career development programs.

Part Time / Full Time
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Sales Associate - Fine Jewelry, Full Time, Chestnut Hill
Bloomingdale’s
location-iconNewton MA

Day-1 Medical, Dental, Vision Benefits for eligible colleagues Competitive Pay Paid Time Off Flexible Holiday Time-Off & Flexible Scheduling Fully Funded Education Benefits (100% tuition coverage including books and fees) Instant access to earned wages with PayActiv Enhanced benefits: pet, home & auto insurance & more 401(k) plan options available Bonus earning opportunities Growth potential opportunities Employee Discount at Bloomingdale’s & Macy’s Stores   About: Bloomingdale’s makes fashion personal and fun, aspirational yet approachable.  Our mission is to guide and inspire our customers to make style a source of creative energy in their lives.  We will always strive to make Bloomingdale’s like no other store in the world. Everyone plays a critical role to bring our mission to life.  Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership.  Our colleagues are passionate, driven, entrepreneurial and collaborative.  We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.  Job Overview: A Bloomingdale’s Sales Professionals primary role is to guide and inspire our customers to make style a source of creative energy in their lives. With a passion for gracious service, an interest in fashion, styling talent and product knowledge proficiency, they establish and cultivate long term client relationships both in store and online. As a Sales Professional, they deliver the Bloomingdale’s customer experience through the art of conversation, always being welcoming, engaging and inquisitive, creating that human connection that our customers are seeking when shopping in our stores. Sales Professionals are responsible for actively circulating the sales floor, determining the customer’s needs, sharing the benefits of our Loyalty programs and supporting the shopping experience from start to finish. The Bloomingdale’s Sales Professional must also deliver operational excellence by leveraging our stores fulfillment system, merchandise to sell standards, floor and fitting room upkeep.    Essential Functions: Create an in-store and online easy, seamless and fun experience; building and cultivating customer relationships Drive sales with in-store and online clients by embracing and being proficient with technology Participate in the merchandising and operational requirements of the role Qualifications and Competencies: High School Diploma or equivalent required   Ability to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays   Physical Requirements: Position requires prolonged periods of standing/walking around store or department May involve reaching, crouching, kneeling, stooping and color vision Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions Frequently lift/move up to 25lbs STORES00

Part Time / Full Time
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Sales Associate - Intimate Apparel, Full Time: Chestnut Hill
Bloomingdale’s
location-iconNewton MA

Day-1 Medical, Dental, Vision Benefits for eligible colleagues Earn between $15.50 and $20.50 per hour based on experience Paid Time Off Flexible Holiday Time-Off & Flexible Scheduling Fully Funded Education Benefits (100% tuition coverage including books and fees) Instant access to earned wages with PayActiv Enhanced benefits: pet, home & auto insurance & more 401(k) plan options available Bonus earning opportunities Growth potential opportunities Employee Discount at Bloomingdale’s & Macy’s Stores About: Bloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.  Job Overview: A Bloomingdale’s Sales Professionals primary role is to guide and inspire our customers to make style a source of creative energy in their lives. With a passion for gracious service, an interest in fashion, styling talent and product knowledge proficiency, they establish and cultivate long term client relationships both in store and online. As a Sales Professional, they deliver the Bloomingdale’s customer experience through the art of conversation, always being welcoming, engaging and inquisitive, creating that human connection that our customers are seeking when shopping in our stores. Sales Professionals are responsible for actively circulating the sales floor, determining the customer’s needs, sharing the benefits of our Loyalty programs and supporting the shopping experience from start to finish. The Bloomingdale’s Sales Professional must also deliver operational excellence by leveraging our stores fulfillment system, merchandise to sell standards, floor and fitting room upkeep. Essential Functions: Create an in-store and online easy, seamless and fun experience; building and cultivating customer relationships Drive sales with in-store and online clients by embracing and being proficient with technology Participate in the merchandising and operational requirements of the role Qualifications and Competencies: High School Diploma or equivalent required Ability to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays   Physical Requirements: Position requires prolonged periods of standing/walking around store or department May involve reaching, crouching, kneeling, stooping and color vision Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions Frequently lift/move up to 25lbs STORES00

Part Time / Full Time
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Customer Service Representative - Chinese Fluent, Stoughton, MA
Tempus Unlimited Inc.
location-iconStoughton MA

Description: The position of a consumer relations representative has many layers and components as we are heavily integrated with each function in FI Processing & Support Services and the company as a whole. Working with a high volume of inbound and outbound calls, we are the face and voice of the company and as such, are first to hear of problems needing resolution; providers of program related resource information; and liaisons to other departments within the company. Hybrid model 2 days in office 3 days home with core hours Monday - Friday 8:30am to 4:30pm. Essential FunctionsAnswers consumer inquiresTroubleshoots problems needing resolutionProvides program related resource informationLiaison to other departments within the companyCompetenciesProfessional, friendly and understanding of the consumer's situationAttentive to detailsAble to work efficiently as a team playerSelf-motivatedCompetent with data entry and basic formula understanding and applicationAble to learn, retain, and apply new information on a frequent basisPunctual and dependableWork EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.EEO StatementEqual Employment Opportunity is a fundamental principle at Tempus Unlimited where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.Other DutiesNote this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Requirements: Preferred ExperienceBilingual Chinese fluent Experience in fast-paced customer service call centerPI197901606

Part Time / Full Time
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Cashier
K-1 Speed Inc
location-iconWilmington MA

As the nation's indoor electric karting leader and innovator for over the past decade, K1 Speed does not compromise on the quality and value of the product we offer. Through our industrial go-karts and excellent staff, our passion is to show the world how fun karting can actually be. As a Front Desk Cashier, you will exude all the qualities that K1 embraces: positivity, cheerfulness, and exceptional customer service. Is this you? Duties and Responsibilities: Provide excellent customer service to all K1 Speed visitorsAnswer phones in a professional and friendly mannerHelp customers with questions and/or concerns both in person and over the phoneSell and up sell race packagesRing up customers for purchasesCoordinate and schedule races precisely and efficientlyMaintain front desk area so it is clean, stocked and organized at all timesLight cleaning of facility Job Requirements: Must be at least 18 years of ageEntry Levelearn tips/commissionProvide proof of identity and eligibility to work in the United StatesMust have reliable transportationWeekends are a must! PI196447346

Part Time / Full Time
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Assistant - Outbound Customer Service phone Support - Stoughton, MA
Tempus Unlimited Inc.
location-iconStoughton MA

Description: Summary/Objective: Contact our customers in the PCA program (consumers, surrogates, and PCAs) to communicate where additional or corrected information is required to facilitate processing of program related documentation or other information. Hybrid role with 2 days in the office and 3 days at home. Core hours Monday - Friday 8:30am - 4:30pm. Requirements: Essential FunctionsOutbound callsCommunicate with Consumer Relations staffProvides program related resource information, as applicableMust report all suspected incidents of consumer sexual/physical abuse and neglect to the Disabled Person Protection Commission (DPPC).CompetenciesProfessional, friendly and understandingAble to work efficiently as a team playerSelf-motivatedCompetent with data entryWilling to learn and apply new informationPunctual and dependablePreferred ExperienceCall Center and customer service experience highly preferredBilingual a plusRequired EducationHigh School DiplomaWork EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.TravelNo travel is required for this position.Work Authorization/Security ClearanceAll offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts.EEO StatementEqual Employment Opportunity is a fundamental principle at Tempus Unlimited where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.Other DutiesNote this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.PI197901549

Part Time / Full Time
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Night Auditor
Hilton Boston Faneuil Hall
location-iconBoston MA

The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks.*QUALIFICATIONS: ** At least 1 year of progressive experience in a hotel or a related field required.* High School diploma or equivalent required.* College course work in related field helpful.* Previous supervisory responsibility preferred.* Must be able to work independently and with minimal supervision.* Knowledge of Accounting Principles.* Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.* Must be proficient in Windows operating systems company approved spreadsheets and word processing.* Must be able to convey information and ideas clearly.* Must be able to evaluate and select among alternative courses of action quickly and accurately.* Must work well in stressful high pressure situations.* Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.* Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.* Must be able to work with and understand financial information and data and basic arithmetic functions.* Must be able to work in a self-managed environment.* Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.* Must maintain composure and objectivity under pressure.*RESPONSIBILITIES: ** Approach all encounters with guests and associates in a friendly service-oriented manner.* Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.* Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).* Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.* Maintain a friendly and warm demeanor at all times.* Initiate and complete the End of Day process.* Run all reports as required for Food and Beverage audit.* Complete the Night Audit checklist for computer procedures daily.* Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.).* Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards.* Maintain Front Office computer system operation according to Aimbridge Hospitality standards.* Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.* Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific)* Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.* Follow safety and emergency procedures according to Aimbridge Hospitality standards.* Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards.* Be familiar with all Aimbridge Hospitality's policies and house rules.* Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills.* Maintain radio contact with other associates during entire shift.* Have a working knowledge of security procedures.* Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates.* Prepare and distribute the Daily Flash Report as needed.* Transfer the master or house accounts as necessary.* Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s.* Train any new Night Auditors as requested by management.* Run morning reports according to Aimbridge Hospitality procedures.* Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's.* Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific)* Handle items for “Lost and Foundâ€\_ according to the standard.* Complete any reports as requested by management in a timely manner.* Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary).* As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests.* Attend meetings as required by management.* Perform any other duties as requested by the Guest Services Manager or any other member of management.*UNION POSITION*Job Type: Full-timePay: $27.47 per hourBenefits:* Dental insurance* Health insurance* Paid time off* Vision insuranceSchedule:* Holidays* Night shift* Overnight shift* Overtime* Weekend availabilityWork Location: One location

Part Time / Full Time
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Retail Sales Associate
Saatva
location-iconBoston MA

*Who We Are: *Saatva is the Direct-to-consumer luxury mattress and home furnishings brand that aspires to help every consumer get a great night’s sleep. Experience has shown us that the more we help our customers, the more we sell. To that end, we have dedicated ourselves to being the most helpful brand in our space. Our marketing mission is to answer every question a consumer might have about mattresses, sleep, and sleep health, to ensure that every consumer finds the right mattress for them--even if it’s not ours.In 2022, we have launched two brand new Viewing Rooms with over thirty more locations due to open in 2023 and 2024. The Viewing Room is an extension of our Saatva website. A beautiful, friendly, interactive, pressure free environment that will allow consumers to view and experience our luxury products.The Viewing Room Retail Sales Associate is a unique role to the Saatva business model. This position blends Saatva’s Corporate call center culture with that of the Viewing Room. These individuals will provide in person direct sales assistance to viewing room guests as well as supporting e-commerce customers via phone and live chat.If you are a self-motivated, well-spoken, dynamic, overall nice person, with a passion for providing customers a world-class experience then Saatva, America’s #1 online luxury mattress brand, is looking for you!*Essential Duties and Responsibilities** Ability to interact and work in person with our consumers and staff during scheduled shifts* Ability to explain the value proposition of product attributes and benefits clearly as well as effectively troubleshoot and solve consumer issues.* Timely and regular attendance is an expectation of performance and is required for all employees during scheduled shifts*Experience and Skills Needed** 1-2 years of professional sales and/or customer support experience. Luxury Sales experience is a plus but not required.* Exceptional communication skills, both oral and written* Strong interpersonal skills with the ability to build rapport effortlessly* Passionate about providing great customer experience.* Organized with the ability to prioritize and multi-task with a strong drive to complete tasks with a high degree of quality.* Skilled in using personal computers and related software*What You Will Do** Create a world class experience for our customers.* Become a product expert.* Answer customer questions and resolve customer issues, both basic and complex, on the phone and via live chat, as well as move seamlessly to face to face interaction with customers on the Viewing Room floor, as needed.*What’s In It For You** Medical, Dental and Vision Insurance Available* Paid vacation* Bonus Program* 401K Employer Match* FSA/HSA/Commuter Benefits Available* Blink discounted Gym Membership* Employee discounted Products* Friends and Family Discounts* Dynamic and dedicated team*Sound's like a good fit? We'd love to talk to you!**Equal Employment Opportunity: *At Whitestone Home Furnishings, LLC, we are committed to a culture of diversity and inclusiveness, as demonstrated through our recruitment, retention and employee development programs, and are committed to the hiring, retention and success of diverse candidates. We maintain an environment that respects and builds on the assets and talents of each person, valuing their differences. As an equal opportunity employer, we do not discriminate against qualified job applicants on the basis of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity, status as a transgender or transsexual individual, and gender identity or expression), sexual and reproductive health decisions, age, physical or mental disability, citizenship, military status (including past, current, or prospective service in the uniformed services), genetic information, predisposing genetic characteristics, marital status, partnership status, sexual orientation, caregiver status, or any other status or condition protected by applicable law. This policy extends to all aspects of the employment hiring process, including but not limited to, recruitment, selection, compensation, and benefits.Job Type: Full-timePay: $20.00 - $21.00 per hourBenefits:* 401(k)* 401(k) matching* Dental insurance* Employee discount* Flexible schedule* Health insurance* Paid time off* Vision insuranceShift:* 8 hour shift* Day shift* Evening shiftWeekly day range:* Monday to Friday* Weekend availabilityAbility to commute/relocate:* Boston, MA 02116: Reliably commute or planning to relocate before starting work (Required)Experience:* Retail sales: 2 years (Preferred)* Customer service: 2 years (Preferred)Work Location: One location

Part Time / Full Time
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Th North Face 7AM-11AM Shift M-F, Seasonal Stock/Sales associate Boston, Ma
The North Face
location-iconBoston MA

Seasonal Sales AssociateAre you looking to work for one of the most exciting brands in the outdoor industry? Are you passionate about providing great customer service? Are you looking for a flexible work schedule? If yes, apply to be a Seasonal Sales Associate with The North Face! \*This position will support the store during the Holiday season with potential to transition to regular employment\* Why should you apply? * Competitive hourly wage * Flexible hours * GREAT FOOT IN THE DOOR! High level performance may lead to longer-term employment with The North Face! * 50% off product in store discounts across VF Brands (The North Face, Vans, Timberland, and more!) Responsibilities: · Provide a high level of personalized customer engagement. · Serve as a one stop resource for customers, providing them with relevant product, community, and activity-based knowledge and recommendations. · Demonstrate a willingness to learn and to share relevant activity, community, and product. knowledge to create a memorable and valuable experience for the customer. · Achieve sales and productivity goals by utilizing all available resources to meet the customers’ needs. · Assist in the execution and maintenance of visual directives and standards, including but not limited to merchandise presentation, housekeeping, product replenishment. · Assume cashier duties as needed. · Assist in the execution of all Loss Prevention initiatives. · Assist in the overall visual and operational maintenance of the store. Qualifications: Required · Ability to genuinely and comfortably engage with a diverse group of customers · Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays · Ability to collaborate, work as a team, and be adaptable in the workplace · Excellent written and verbal communication skills · Knowledge, experience and/or willingness to learn about the products, activities, community relevant to the store’s customer base · Attention to detail · Proficient computer skills Preferred · High School Diploma or GED · Customer service experience Physical · While performing the duties of this job, the employee is regularly required to stand. The employee frequently is required to stand; walk; use hands and fingers to handle and feel objects, tools, or controls; and stoop, kneel, crouch, or crawl. · The employee is occasionally required to climb and balance. Frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. · Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust and focus Free to Be, Inclusion & Diversity As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness, and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day. Our Parent Company, VF Corporation VF is one of the world’s largest apparel, footwear and accessories companies connecting people to the lifestyles, activities and experiences they cherish through our family of iconic outdoor, active and workwear brands. At the heart of our journey lies our company-wide purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It’s the reason we come to work every day. It’s a commitment shared by our global associates across all brands. Our purpose unites us and leads us to pursue our goals, together. This is our calling. Learn more at vfc.com We just have one question. Are you in?Job Type: SeasonalPay: $15.00 - $16.50 per hourShift:* Day shift* Evening shift* Morning shiftWeekly day range:* Monday to Friday* Weekend availabilityWork Location: One location

Part Time / Full Time
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Customer Service Representative
Boston Telecom Solutions
location-iconBoston MA

*Boston Telecom Solutions *is a business development and consulting firm local to the greater Boston area. Our company represents and elevates some of the largest telecommunication companies in the nation. As a leader in business development and customer acquisition, we consistently provide a high-quality customer experience that our clients have come to rely on as their primary source of customer outreach and education for their local target demographics. As we continue to grow and expand our operations we are looking for dynamic individuals to join our team as Customer Service Representatives that fit into a fast-paced, friendly and competitive environment.Currently, we are looking for a Customer Service Representative that is forward-thinking, solution-oriented, and can hit the ground running representing major Fortune 500 clients here in Boston.*Customer Service Representative Responsibilities: ** Meet with customers to educate them on available products and services, and assist them in determining eligibility and processing requests* Will develop the education necessary to serve as the main point of contact between our client and their customers* Attend daily training courses with our Directors to ensure that all employees are well versed on our clients’ products and services* Ability to work cohesively with our sales team in order to effectively communicate with customers in regards to promotions or new availability in the region* Use corresponding personal and interpersonal communication skills to deliberately educate customers on services available* Make customer needs the primary focus on every conversation; actively listen to what the customer is saying to better execute their desires, build rapport and take action to ensure their loyalty, trust, and satisfaction*Customer Service Representative Qualifications: ** High School Education / GED is required* Highly organized and communicative with both colleagues and customers* Must be confident in public speaking in order to present information to customers in a clear and concise approach that will help to close sales* Ability to adapt to a dynamic environment that is based on innovative technology* Ability to multitask and manage time effectively to ensure that all customer's needs are being met in a timely mannerJob Type: Full-timePay: $38,000.00 - $44,500.00 per yearBenefits:* Dental insurance* Employee assistance program* Paid training* Vision insuranceSchedule:* Monday to Friday* Weekend availabilityWork Location: On the road

Part Time / Full Time
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Locker Room Attendant-Women's Dressing Room
Life Time Wellington Station
location-iconMedford MA

Job Description*Position Summary*As a Facility Ops Team Member, you will ensure the cleanliness of the facility while offering great customer service. The club space must be clean, stocked with supplies and meet Life Time's standards of presentation.*Job Duties and Responsibilities** Maintains indoor and outdoor club cleanliness and safety by performing daily maintenance tasks* Washes, folds, and stocks member towels and ensures the locker rooms are neat, and orderly* Ensures the usage of locker room consumables, cleaning products, and chemicals follow the amount prearranged by the department budget* Responds to member inquiries regarding Life Time products, services, policies and procedures​​*Position Requirements** Ability to routinely bend to raise more than 20 lbs.* Ability to work in a stationery position and move about the club for prolonged periods of time*Preferred Requirements** High School Diploma or GEDJob Types: Full-time, Part-timePay: $15.00 - $17.00 per hourBenefits:* 401(k)* Dental insurance* Employee discount* Flexible schedule* Health insurance* Paid time off* Referral program* Vision insuranceSchedule:* 4 hour shift* 8 hour shift* Day shift* Monday to Friday* Night shift* Weekend availabilityAbility to commute/relocate:* Medford, MA 02155: Reliably commute or planning to relocate before starting work (Required)Shift availability:* Day Shift (Preferred)* Night Shift (Preferred)Work Location: One location

Part Time / Full Time
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Customer Service Professional (Remote)
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Part Time / Full Time
location-iconSomerville MA
Job Description
The Customer Service Professional (CSP) acts as the primary Allways point of contact for our members, providers and other key stakeholders focusing on exceptional customer satisfaction and first call resolution. The CSP's interact with customers to provide information and troubleshoot complex issues in response to inquiries about coverage, benefits, services, and to handle and resolve complaints.

The person in this role must be committed to building customer confidence and increasing customer satisfaction by delivering to callers an exceptional experience focused on quality and accuracy.

The CSP's will be initially trained on member demographic changes and benefit inquires. Additional member claims training will be delivered ±60 days after CSP has completed benefits and eligibility training After successfully demonstrating core competencies by meeting or exceeding key performance measurements, the individual will be trained to handle Provider claims inquiries as business needs dictate.

Primary Responsibilities:
  • Serve as the primary liaison for members and providers for all lines of business including MassHealth, and Commercial members regarding general program inquires such as eligibility verifications, authorizations, referrals, claims, material fulfillment, address changes and Primary Care Physician assignments as well as member related policy and procedures.
  • The CSP must be able to handle and demonstrate skills in handling benefits, claims and eligibility calls for the member and provider population.
  • Identify customer issues/concerns rapidly and precisely
  • Research required information using available resources and triage when necessary
  • Handle and resolve customer inquiries and complaints, exhausting all efforts within the CSP's scope before requesting assistance
  • Identify and escalate priority issues in order to create efficiencies
  • Initiate follow up customer calls where necessary
  • Complete call logs to record customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
  • Refer customer grievances and appeals to designated departments for further investigation
  • Responsible for navigating multiple systems in order to resolve customer issues
  • Act as the primary representative for Allways for our customers focusing on first call resolution and customer engagement.
  • Anticipates and meets, or exceeds, internal and/or external customer expectations and requirements; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Maintain Customer Service Behavior Competencies
  • Communication
  • Flexibility/Adaptability/Willingness/Team Player/ Positive Attitude
  • Relationship Building/Caring
  • Service Excellence/Accountability/Critical Thinking


Qualifications
Basic Requirements:
  • High School Diploma or equivalent
  • 4+ years in customer service environment
  • Knowledge of customer service principles and practices
  • Ability to resolve customers' problems and to demonstrate patience and remain courteous when faced with difficult or angry callers
  • Ability to work well under pressure and in a rapidly changing environment

Preferred Qualifications:
  • Associates Degree or Bachelor's Degree
  • High school and college level courses in computers, English, or business helpful
  • Bilingual (Spanish) or other
  • 2+ years in an HMO/Health Care Industry setting
  • Knowledge of call center telephony and technology
  • Proficiency with MS Office suite
  • Understanding of Protected Health Information (PHI) and the necessity to maintain confidentiality of this information
  • Understanding of or training in Medical terminology
  • Understanding of medical coding is helpful

NHP offers competitive salaries and an excellent flexible benefits package that includes medical, dental and vision insurance, paid time off, commuter benefit, and a generous employer contributed retirement program.

Allways' mission targets a diverse population and our employees are just as diverse. As an equal opportunity employer, NHP recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives, and backgrounds.
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Customer Service Professional (Remote)
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Part Time / Full Time
location-iconSomerville MA
Job Description
The Customer Service Professional (CSP) acts as the primary Allways point of contact for our members, providers and other key stakeholders focusing on exceptional customer satisfaction and first call resolution. The CSP's interact with customers to provide information and troubleshoot complex issues in response to inquiries about coverage, benefits, services, and to handle and resolve complaints.

The person in this role must be committed to building customer confidence and increasing customer satisfaction by delivering to callers an exceptional experience focused on quality and accuracy.

The CSP's will be initially trained on member demographic changes and benefit inquires. Additional member claims training will be delivered ±60 days after CSP has completed benefits and eligibility training After successfully demonstrating core competencies by meeting or exceeding key performance measurements, the individual will be trained to handle Provider claims inquiries as business needs dictate.

Primary Responsibilities:
  • Serve as the primary liaison for members and providers for all lines of business including MassHealth, and Commercial members regarding general program inquires such as eligibility verifications, authorizations, referrals, claims, material fulfillment, address changes and Primary Care Physician assignments as well as member related policy and procedures.
  • The CSP must be able to handle and demonstrate skills in handling benefits, claims and eligibility calls for the member and provider population.
  • Identify customer issues/concerns rapidly and precisely
  • Research required information using available resources and triage when necessary
  • Handle and resolve customer inquiries and complaints, exhausting all efforts within the CSP's scope before requesting assistance
  • Identify and escalate priority issues in order to create efficiencies
  • Initiate follow up customer calls where necessary
  • Complete call logs to record customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
  • Refer customer grievances and appeals to designated departments for further investigation
  • Responsible for navigating multiple systems in order to resolve customer issues
  • Act as the primary representative for Allways for our customers focusing on first call resolution and customer engagement.
  • Anticipates and meets, or exceeds, internal and/or external customer expectations and requirements; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Maintain Customer Service Behavior Competencies
  • Communication
  • Flexibility/Adaptability/Willingness/Team Player/ Positive Attitude
  • Relationship Building/Caring
  • Service Excellence/Accountability/Critical Thinking


Qualifications
Basic Requirements:
  • High School Diploma or equivalent
  • 4+ years in customer service environment
  • Knowledge of customer service principles and practices
  • Ability to resolve customers' problems and to demonstrate patience and remain courteous when faced with difficult or angry callers
  • Ability to work well under pressure and in a rapidly changing environment

Preferred Qualifications:
  • Associates Degree or Bachelor's Degree
  • High school and college level courses in computers, English, or business helpful
  • Bilingual (Spanish) or other
  • 2+ years in an HMO/Health Care Industry setting
  • Knowledge of call center telephony and technology
  • Proficiency with MS Office suite
  • Understanding of Protected Health Information (PHI) and the necessity to maintain confidentiality of this information
  • Understanding of or training in Medical terminology
  • Understanding of medical coding is helpful

NHP offers competitive salaries and an excellent flexible benefits package that includes medical, dental and vision insurance, paid time off, commuter benefit, and a generous employer contributed retirement program.

Allways' mission targets a diverse population and our employees are just as diverse. As an equal opportunity employer, NHP recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives, and backgrounds.