LOAN ASSISTANT

The position of Loan Assistant is responsible for helping facilitate the loan applicant process and assisting one or more certified loan officers. The loan assistant will help ensure borrowers fully understand the financial implications and responsibilities involved in taking out a loan; ensures the application is fully and accurately completed; begins credit request process; and has knowledge of loan document processing and loan closing requirements, disclosures, and loan compliance.

What makes Generations Bank different? We prioritize a diverse and talented group of people who are encouraged to bring their full self to work. We are committed to a common goal, serving our community. Our four core values are more than words, they're at the heart of everything we do. We believe a team with a strong culture and unified purpose is better in the long run.

Core Values:

Accountability: We believe our work commitments should be done fully, and lending a hand to fellow team members isn't optional.

Relationships: We believe when we treat our team and customers with humility, dignity, and pride we reach our highest potential.

Communication: We believe in proactively sharing ideas and information.

Stewardship: We believe each team member should care for our assets and opportunities as if they were their own.

If you share a common vision in our culture and core values, we encourage you to apply.

What does a Loan Assistant do? The specific duties/responsibilities listed below are representative of the knowledge, skill, and/or ability to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

Assists with the credit request process; ensures preliminary documentation is complete; runs credit reports on current or prospective borrowers as necessary for all related interests.
Reviews loan approvals to ensure information is complete; follows up with Loan Officer to obtain missing data; inputs data and sends the documentation to Loan Operations for processing.
Works with all types of collateral; ensures lien is placed; orders documentation from vendors or government agencies as applicable; updates collateral expiration dates and information as needed.
Works with Loan Operations to prepare and send commitment, engagement, adverse action, and decline letters.
Organizes all documentation submitted and verifies file completeness.
Coordinates or assists loan document processors with lender, borrower, escrow, and other internal and external customers to satisfy all loan conditions.
Maintains assigned general ledger and internal loan accounts, balances, and accounts for any differences.
Provides effective customer service and assists in resolving problems within given authority; responds to routine loan officer or customer inquiries relative to account balances, loan balances and payoff requests; processes consumer, commercial and real estate loan payments, and advances.
Works with Loan Operations to close paid loans and terminate collateral when applicable.
Maintains dialogue with loan officers and gives loan status reports.
Maintains current knowledge of all loan products.
Works technical exceptions through Teslar system for missing loan documents, collateral items, and financial information that must be tracked on an ongoing basis.
Use relevant database system efficiently with close attention to detail.
Complies with all applicable state and federal banking laws, rules and regulations, ethical standards governing bank lending functions, and adheres to Bank Secrecy Act (BSA) responsibilities that are specific to the position.

SECONDARY DUTIES

May record, file, scan documents, update account information, and sort mail or reports as required.
Supports the Bank's goals and values; and benefits the Bank through outside activities.
May work with insurance policies and related reports; contact agents; work closely with loan officers and customers to ensure proper insurance is received and maintained.
May be required to perform official notary services.
Treats people with respect; keeps commitments; Inspires the trust of others; works ethically and with integrity; upholds organizational values; and accepts responsibility for own actions.

Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one's own actions.

The position of Loan Servicing Specialist performs duties specific to the position and other functions as assigned.

SUPERVISORY RESPONSIBILITY

The position of Loan Assistant is not responsible for the supervision of any employees.

ADDITIONAL DETAILS

This full-time, non-exempt position reports to Market President. The work schedule is Monday-Friday, 8-5, with occasional overtime hours. The working arrangement is on-site.

After Hours/Weekends: as a Community Bank, we are committed to serving our community! Accordingly, our employees have an opportunity to participate in events after normal business hours for community outreach activities.

What are the Requirements? These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

BASIC QUALIFICATIONS - you must have these to be considered for this role:

High school diploma or equivalent (GED)
1 or more years of loan assistant experience.
Current driver's license and a vehicle with appropriate insurance coverage if required to drive while performing assigned duties and responsibilities.
Ability to perform the essential functions and physical demands of the job as listed in the attachment.

PREFERRED QUALIFICATIONS - if you have these you will stand out:

Keen attention to detail.
Ability to work with general supervision while performing duties.
Teamwork orientation and an interest/capacity in cultivating strong working relationships.
Professional appearance and demeanor
Strong organizational skills - ability to multitask.
Effective communication skills - speaking, listening (active), and writing.
Customer focus.
Strong personal initiative and flexibility
Friendly, positive attitude and calmness under pressure.
Fluent bilingual language skills (English and Spanish)
Registered with the Nationwide Mortgage Licensing System and Registry as a mortgage loan originator in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act (the "SAFE Act").
Basic knowledge of commercial, construction, real estate, and consumer loan processing
Ability to calculate interest and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals; locate routine mathematical errors; compute rate, ratio, and percentage.

Why should I apply?

Competitive Wages
Comprehensive and affordable medical, dental and vision benefits
Paid time-off program
Company-paid holidays (11 annually)
401(k) with Company Match
Company-paid Basic Life Insurance
Company-paid Short-Term Disability
Employee Assistance Program
Paid Maternity and Paternity Leave
Training and Advancement opportunities
Company-sponsored volunteer opportunities

Applicants who are offered this role are required to submit to a background check including a criminal record check, employment, education verification, and drug screening.