DIVERSITY, EQUITY & INCLUSION STATEMENT

CYHS is deeply committed to empowering youth and families to lead fulfilling lives by embracing the ever-changing needs of the community. Creating a diverse workforce is essential in meeting the needs of those we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strongly believe creating a diverse workforce will generate new ideas and varied perspectives enabling us to have a greater impact on our community.

POSITION SUMMARY

The Family Support Specialist is responsible for providing high quality and comprehensive services to children and families enrolled in the Healthy Families Program through regular home visiting services.

CORE ACCOUNTABILITIES

Home Visit Goals

Home visits should be family centered, strength based and directed at establishing a trusting relationship.
Visits will primarily occur within the family's home and each visit should last at least one hour.
Assist parents in improving their skills to optimize the home environment.
Improve the family support system.
Increase the family's ability to problem solve and assume role of advocate for themselves and their children.
Identify needs and refer for other services as needed.
Assist family in establishing goals and a plan for accomplishment of the goals.
Assess the normal growth and development of target child.
Maintains professional boundaries and families.

Recordkeeping and Following Guidelines

Provide potential client with program explanation and benefits and enroll the family into program services.
Establish rapport and a trusting relationship with families by providing regular/long-term contact according to guidelines and level of service.
Assess all families within the target population according to the guidelines established.
Complete assessments and screenings in the timeframe established in the policies and procedures.
Enter all required information in the computer system.
Maintain all paper and electronic files and ensure all information is up to date and correct.

Training and Professional Development

Compete all trainings required by Healthy Families.
Ensure that yearly trainings are completed by due date and record of training is provided to Program Supervisor.
Participate in staff meetings, conferences, training sessions and workshops as assigned.
Actively participate in regular reflective supervision.

Additional Duties and Responsibilities

Demonstrate familiarity with policies, performance standards and the agency's Mission, Vision and Core Values.
Be familiar with the HFI Program Policy and Procedure manual.
Exhibit a positive, professional attitude and maintain friendly and respectful relations with staff, children and families.
Be a contributory team member in a positive/productive manner.
Maintain HIPAA and confidentiality.
Perform other duties as assigned.

QUALIFICATIONS

Associate's degree in Human Services, Child Development, Psychology, Education or related field or two years of related experience providing services to children and families preferred. Bachelor's degree in above mentioned fields is also preferred.
Experience providing services to children and families home-visiting experience preferred.
Understand the social and economic challenges of the service area and be familiar with the community resources available for families.
Strong knowledge and commitment to serving families of diverse social and economic backgrounds.
Individual must be accepting, nonjudgmental, supportive, and compassionate.
Knowledge on infant and child development preferred.
Experience in working with families with multiple needs preferred.
Must be able to work independently while adhering to program guidelines and recordkeeping requirements.
Valid driver's license and access to an insured vehicle required.
Positive approach and ability to communicate effectively with families.
Possess excellent, highly developed listening skills with reflective capacity.
Proficient in both written and oral communication skills.
Must be detail-oriented, able to think critically and efficiently organized with the ability to maintain detailed records.
Ability to work effectively in collaboration with diverse groups of people.
Passion, idealism, integrity, positive attitude, mission-driven, and self-directed.

CYHS CORE VALUES

Commitment - Meeting the needs of those we serve through professional services: Demonstrates a clear commitment to the agency's mission by exhibiting a shared concern for team members and clientele above personal interest. Has a healthy, manageable and sustainable commitment to doing a job well and going above and beyond when it is truly required. Supports fundraising. Embraces new approaches and discovers ideas to create a better client experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Pursues self-development that enhances job performance.

Compassion - Unconditional empathy for all.

Listens attentively to others and demonstrates an openness toward understanding concerns, feelings and needs. Makes wise assessments and adjusts behavior and style to effectively address situation. Works effectively with people of different backgrounds, abilities, opinions, and perceptions.

Service - Community support through professionalism, accessibility, and advocacy.

Demonstrates a desire to serve others and fulfill community needs. Exhibits competence, good judgement, reliability, and polite behavior in order to meet the expectations of clients and the agency. Strives to provide service by means of advocacy.

Integrity - Upholding honesty, ethical principles and moral values.

Takes responsibility for one's own actions. Acknowledges weaknesses and easily admits mistakes. Accurately assess personal feelings, strengths and limitations and how they impact relationships. Makes sound judgements and transfers learning from one situation to another.

Teamwork - Collaboration among programs to reflect a diversity of ideas and service delivery.

Builds effective, supportive working relationships with team members. Reaches out to others in different programs for ideas, points out the contribution of others, shares credit, emphasizes team over self, and defines success collectively rather than individually. Seeks first to understand the other person's point of view and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Willing to assist other agency employees when they need help and willing to share ideas with others. Able to adjust behavior and style to adapt to needs of others on the team.