Provide professional, compassionate, and safe care for all residents. Respond to clients’ needs promptly, professionally, and with great courtesy. Provide support to all residents. 2. General monitoring of clients to ensure that a safe, quiet, and friendly atmosphere is maintained. 3. Explain rules and procedures to all clients. 4. Ensure client adherence to program policies and procedures. 5. Complete intake as needed. 6. Follow all program rules and TSA policies and procedures. 7. Complete all intake forms and records, establishing an individual resident file for the new intakes. 8. Complete all daily logs, gather all needed signatures, and give complete end-of-shift reports to the oncoming shift and to the Program Director. 9. Monitor the house and residents, make rounds as directed by your supervisor. 10. Document and report unusual occurrences, incidents, and injuries. 11. Ensure that resident’s rooms are neat and clean, hallways are free of obstruction and other safety hazards. 12. Provide appropriate involvement in coordination with other staff so that safety and security measure are adhered. 13. Maintain security inside and outside of the building 14. Respond promptly and appropriate to emergency situations. 15. Always maintain resident confidentiality. 16. Assist Case Manager in completing documentation and tracking residents upon discharge. 17. Answer and direct incoming calls to appropriate individuals in a courteous and professional manner. 18. Monitor client’s medications. 19. Assist with food delivery duties. 20. Assist in cleaning common areas daily. 21. Assist in the receiving of in-kind donations. 22. Ability to work an irregular schedule with varying hours as needed. 23. Other duties as assigned by your immediate supervisor and/or management personnel. 24. All duties will be performed in a courteous manner, allowing clients and staff to maintain a healthy sense of self-worth.