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THE POSITION

The Office of Crisis Intervention provides vital support to all residents of Lehigh County who are experiencing a mental health emergency with the purpose of accessing treatment, recovery, and ultimately an improved quality of life.

Come join our team and help make a difference in the lives of others.

DESCRIPTION OF WORK

This is professional social services work and employees in this class provide case management services to Lehigh County residents experiencing mental health emergencies. Crisis counselors work collaboratively with local hospitals, police departments, outpatient mental health facilities, and crisis residents.

The caseworker obtains information from clients, members of their families, and others necessary for the identification of social, economic, emotional, health, or physical problems and for assisting clients in obtaining a wide variety of services on the basis of established policies, regulations, and statutes. Must work cooperatively and professionally with co-workers, DHS personnel, and all other individuals to assure that a consumer receives services in a prompt and effective manner.

Responsible to:

· Recognize the symptoms of mental illness in order to provide thorough and clinical mental health assessments.

· Screen, triage, and handle all requests for mental health and DHS services via telephone, outreach, or walk-in referrals.

· Recognize potential danger when dealing with a consumer/family in crisis on the telephone or in person and to utilize police as needed. Responsible for learning effective verbal de-escalation methods/techniques to calm a volatile situation or person.

· Adhere to all confidentiality standards in the Mental Health Act, HIPAA, and protocol developed by the office of MH/MR/D&A and the Department of Human services.

· Accompany and support consumers/family members in crisis to assure accessing of needed services in a counselor's own automobile or county vehicle. Must have a valid driver's license.

· As a mandated reporter, report any incidences of suspected child abuse to ChildLine and the Office of Children and Youth. To accurately complete CY47 form.

· Assist in completing the day-to-day office operations on all shifts. This includes but is not limited to copying, filing, labeling records, etc. In addition, must be able to efficiently operate and care for office equipment such as copier, pager, FAX, computer, desk telephones, cellular phones, etc.

· Attend monthly staff meetings and additional meetings or training that may be scheduled, as well as any in-service training as given by the DHS or County of Lehigh.

Work Schedule and Additional Information:

· Part-time employment

· Work hours are 8:00 AM to 4:00 PM, Monday-Friday, with a 30-minute lunch.

· Hours and shifts may rotate based on the needs of the Agency.

· Telework: You will not have the option to telework in this position.

· You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS
Minimum Experience and Training Requirements:

· Six months of experience as a County Caseworker 1; or

· Successful completion of the County Social Casework Intern program; or

· A bachelor's degree with a social welfare major; or

· A bachelor's degree which includes or is supplemented by 12 college credits in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences and one year of professional social casework experience in a public or private social service agency; or

· Any equivalent combination of experience and training which includes 12 college credits in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences.

· Applicants will be considered to have met the educational requirements once they are within two months of graduating with a qualifying degree/credits.

Other Requirements:

· PA residency requirement is currently waived for this title.

· This particular position also requires you to possess a valid driver's license which is not under suspension.

· You must be able to perform essential job functions.

Legal Requirements:

· You must pass a background investigation.

· This position falls under the provisions of the Child Protective Services Law.

o Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.

How to Apply:

· Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

· If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

· Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

· Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

· Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

· 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

· Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

· Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

· Your score is valid for this specific posting only.

· You must provide complete and accurate information or:

o your score may be lower than deserved.

o you may be disqualified.

· You may only apply/test once for this posting.

· Your results will be provided via email.