GENERAL MANAGER | LE PETIT PALI 8TH AND OCEAN AVE

POSITION PROFILE:

We're looking for a friendly, fastidious, and dedicated General Manager at Le Petit Pali 8th. Avenue and Ocean Avenue. The ideal candidate will expertly oversee the front desk, housekeeping, property maintenance, food & beverage and overnight teams ensuring a delightful guest experience and our signature trusty service. This dynamic role is ideal for a hospitality-driven individual who understands the 24/7 nature of managing a hotel and enjoys training and managing a nimble team.

ABOUT LE PETIT PALI 8TH AND OCEAN AVE

Le Petit Pali at 8th Ave, a 24-room craftsman-style hotel, recently reimagined by Palisociety, is located in beautiful downtown Carmel-by-the-Sea. We offer bespoke lodging layered with genuine charm, comfort, and unexpected luxury. If you’re passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at Le Petit Pali at 8th Ave.

Located in beautiful downtown Carmel-by-the-Sea, Le Petit Pali at Ocean Ave offers 34 guest rooms and a guest-exclusive lobby and patio, recently reimagined by Palisociety. We offer bespoke lodging, layered with genuine charm, comfort, and unexpected luxury. If you’re passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at Le Petit Pali at Ocean Ave.

TASKS AT HAND:

Directing associates.
Ensure that the hotel operates in a way that follows the Company’s unique approach to the community and authentic service-driven hospitality.
Promote a positive work environment for all associates, ensuring that all employment-related processes comply with local, state and federal regulations.
Recruit, train, supervise, coach, and counsel all team associates to ensure consistent performance, diligent follow-up, and accountability.
Prepare and perform performance management evaluations.
Coach and mentor associates to support their job performance and professional development.
Drive guest satisfaction by maintaining product and service quality standards, including regular property inspections, ensuring completion of brand and Company training programs and initiating corrective action as necessary.
Ensure associates maintain a professional appearance and adhere to uniform standards in accordance with established policies and procedures.
Verify that regular ongoing communication is happening within the departments (e.g., pre-shift briefings, team meetings, etc).
Ensure adherence to all Front Desk, Food & Beverage, Maintenance, and Operations manuals, SOPs, policies, procedures, and service standards.
Set goals and expectations for team members using the performance review process that holds staff accountable for successful performance.
Assume responsibility for the health, safety, and welfare of all hotel guests and associates, responding appropriately during emergencies or safety incidents, and ensuring compliance with local codes and ordinances.
Facilitate the monthly property Safety Committee meetings.
Communicate follow-up actions to team members as necessary.
Regularly meet with the Regional Director of Operations to review staffing needs, employee morale, disciplinary matters, and team performance, while assisting with staff development and recruitment initiatives.
Facilitate monthly Front Desk team meetings in collaboration with the Front Desk Manager and conduct weekly meetings with department managers to promote effective communication, team alignment, and operational excellence.

Managing Guest Experience:

Continuously strive to enhance and consistently deliver exceptional guest experiences by regularly reviewing guest feedback with the leadership team and ensuring prompt, appropriate responses to both positive and negative reviews.
Proactively address guest complaints and concerns, staying highly visible and engaged with guests to solicit ongoing feedback regarding product quality, service levels, and overall satisfaction.
Respond to all guest reviews within the required timeline.
Facilitate timely, creative solutions to overcome challenges and improve guest satisfaction outcomes, coaching team members in effective guest recovery and service practices to achieve social media review goals.

Property Maintenance & Housekeeping:

Conduct detailed weekly property walkthroughs with department heads, inspecting cleanliness, overall condition, and styling, and promptly report findings to the RDO and VP of Operations. Proactively follow-up on all items that need to be addressed.
Follow all SOPS related to daily property inspections.
Perform thorough room inspections for all VIP arrivals, ensuring standards are consistently met or exceeded.
Collaborate closely with the Company’s Design team on ongoing FF&E requirements.
Collaborate with third-party vendors and contractors to effectively troubleshoot maintenance issues, secure and evaluate competitive quotes, coordinate timely repairs, and proactively manage supplier relationships to efficiently address all maintenance requirements.
Participate in daily department pre-shift meetings.

Property Cost Control & Managing Revenue Goals:

Monitor operational performance against budget and implement cost-saving measures where applicable.
Manage departmental checkbooks weekly to ensure spending remains within approved limits.
Review labor standards weekly to maintain effective labor cost controls.
Maximize the financial performance of each department by identifying revenue opportunities and managing expenses.
Coach and support the property leadership team in managing occupancy, rate strategy, wages, and controllable expenses.
Ensure all property repairs and upgrades are completed in a timely and cost-effective manner.
Lead monthly cost review meetings with department heads to evaluate spending and identify areas for improvement.
Communicate financial challenges regularly with the RDO to develop proactive solutions.
Conduct regular reviews of financial procedures to verify that proper checks and balances are in place and functioning effectively.

Financial Reporting and Owner Relations:

Lead month-end procedures by ensuring all invoices are within budget and properly accounted for, documenting any accruals or reclasses on the monthly worksheet.
Demonstrate strong knowledge of the P&L and provide accurate, detailed insights during monthly preliminary reviews, including clear, accurate and concise variance commentary for any overages.
Cultivate and maintain positive, professional relationships with ownership groups through consistent communication and transparency.
Assist in the development of annual operating budgets and conduct timely financial analysis to support accurate and reliable monthly reporting.
Develop positive and professional owner relationships.

Food & Beverage:

Partner with the property F&B Manager to monitor weekly performance against budgets and oversee the management of departmental checkbooks.
Collaborate with the Corporate of Restaurants and F&B Manager to ensure timely, cost-effective property repairs and upgrades.
Oversee all Food & Beverage operations, ensuring exceptional customer service, consistent product quality, and maximized departmental revenue and profitability.
Ensure all team members deliver professional, friendly, and engaging service, and that service standards and protocols are consistently followed across both Front and Back of House.
Address guest concerns promptly and professionally to maintain a high level of satisfaction.
Manage all Food & Beverage operational budgets, ensuring fiscal responsibility and alignment with company goals.
Assist in planning, organizing, and executing special events in coordination with the events team.
Collaborate with the Corporate Culinary team on menu development and provide feedback on menu items as appropriate.
Interview, hire, train, coach, and discipline Food & Beverage team members to maintain a high-performing, service-focused team.
Work alongside staff to ensure strict adherence to company standards in food quality, service, cleanliness, and execution.
Ensure all opening and closing procedures are completed efficiently, accurately, and in accordance with company standards.
Host regular Food & Beverage team meetings in collaboration with departmental leadership to promote communication, alignment, and team development.

Sales & Marketing:

Maintain active and ongoing involvement in Sales, Marketing, and Revenue Management functions, with a focus on driving key performance metrics such as RevPAR, ADR, and Occupancy.
Collaborate with the Sales & Marketing leadership team to develop and implement effective strategies that maximize room sales potential.
Support the execution of sales and marketing initiatives by identifying and removing obstacles to success and ensuring the necessary resources are available to achieve business goals.
Conduct property site tours and visits to support sales efforts and showcase the hotel’s offerings.

Other Duties Assigned:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.:

WHAT WE ARE LOOKING FOR:

Skills/Knowledge Required:

Must possess a positive attitude
Must be service oriented
Must be able to multi-task
Must possess excellent interpersonal, analytical, and managerial organizational skills
Ability to perform job functions with attention to detail, speed and accuracy.
Ability to prioritize and organize.
Be a clear thinker, remaining calm and resolving problems using good judgment.
Intermediate Microsoft Office skills (Excel, Word); ability to adapt to new technology and systems

Ability to:

Perform job junctions with attention to detail, speed and accuracy.
Prioritize, organize, and follow up.
Be hands-on, with a “roll-up-your-sleeves” attitude
Be a clear thinker, remaining calm and resolving problems using good judgment.
Follow directions thoroughly.
Work with minimal supervision.
Ability to carry up to 40lbs.
Ability to walk, stand and bend continuously throughout the day.
Must be able to stand for long periods of time
Must be able to travel between the two properties.

Physical Requirements:

Ability to carry up to 40lbs.
Ability to walk, stand and bend continuously throughout the day.
Must be able to stand for long periods of time

WHAT'S IN IT FOR YOU:

A competitive compensation package including medical, dental, vision, and life insurance.
401(k) retirement plan (future you will love this one!)
Paid time off, holiday pay, and sick pay when you’re under the weather.
Career advancement in an organization committed to helping star employees thrive. There’s also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.
Professional development that sets you up for success across multiple hospitality career paths.
A collaborative work environment where your creative ideas can come to fruition.
Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!)
Hands-on training with a nimble team.

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

Privacy Notice:

For information on the California Consumer Privacy Act of 2018 (“CCPA”), California Privacy Rights Act of 2020 (“CPRA”), and other California privacy laws, please go to the Palisociety Careers page at www.palisociety.com and www.arrivehotels.com to view the notice.

For more information, visit www.palisociety.com or follow @palisociety

For more information, visit lepetitpali.com or follow @lepetitpali

For more information, visit www.arrivehotels.com or follow @arrivehotels

We are an E-Verify Employer/Somos un empleador de E-Verify

MORE ABOUT US:

Palisociety is a fully integrated hospitality company that develops and operates unique hotels and residences across the country. In addition to our independent collection of hotels, we also operate Palihouses, Palihotels, and ARRIVE by Palisociety. We strive to delight and inspire our guests and local community by creating one-of-a-kind neighborhood-centric places filled with interesting people, friendly staff, and trusty service.

We’re a family business founded in Los Angeles by CEO Avi Brosh in 1998. As we continue to grow and develop new hotels and restaurants, we’re always looking for spirited, hardworking, passionate people that can join our team and grow with us!