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Careers at Commonwealth Lodging

Who we are:

Top Notch Talent + World Class Hospitality

We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.

We are a company with a culture that understands relationships and Team First! We value professionalism, integrity, and honesty as we work towards providing world class hospitality. We understand that our associates deliver our guest experience, and we are looking for the highest quality talent to achieve our mission!

You'll love working for us because:

The People. You will be surrounded by some of the most talented and supportive leaders and team-people you can be proud to work with! Core Values: Team First, Own It, Relationship Oriented, Professionalism, Integrity/Honesty

What you can expect from us:

Access to your money before payday!

Medical/Dental/Vision, 401K, Company paid short- and long-term disability insurance, Company paid life insurance, Travel discounts, Merit increases, Years of Service Awards, Employee Assistance Program, Advancement Opportunities, Paid holidays, Tuition reimbursement, Referral Bonus-work with your friends! Multiple incentive bonuses! And much more!

How you will make an impact/Key responsibilities:

POSITION OVERVIEW: This position involves high guest contact and presents the first point of contact for our future guests. Reporting to the Director of Sales, the Sales Manager effectively solicits, qualifies, negotiates and closes with all accounts in assigned market segments and/or territory to positively impact hotel revenues and market share goals.

This industry functions seven (7) days a week, twenty-four (24) hours a day. Regular attendance in accordance with company standards is essential for success in this position.

What you need to succeed/Core competencies:

QUALIFICATIONS, EDUCATION & EXPERIENCE:

High School Graduate or General Education Degree (GED): or Work Equivalent. College degree preferred.
Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel systems is preferred
Minimum of 1-2 years of experience in sales, customer service related position or hotel experience preferred.
Able to solve problems and make sound business decisions.
Ability to suggestively sell.
Knowledge of general sales techniques.
Yield management experience.
Effective business writing skills.
Good understanding of the English language.
Good communication skills both written and verbal.
Exert physical effort in lifting/transporting at least 25 pounds.
Push/pull carts and other equipment up to 100 pounds.
Endure various physical movements throughout the work areas.
Satisfactorily communicate with guests, management and co-workers to their understanding.
Must be able to stand and exert well-paced mobility for up to 8-hours in length. Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.
Must have own reliable transportation and possess a valid state driver's license in order to make sales calls
Knowledge of the local area.
Must have dexterity/mobility to meet clients on and off premises, to tour property and attend functions, to climb stairs, use door keys and operate basic office equipment

Responsibilities:

Be in proper uniform, with nametag.
Maintain positive guest relations at all times. Work to resolve guest complaints, ensuring guest satisfaction.
Communicate effectively with guests as well as team members
Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities.
Be familiar with all local attractions/activities to respond to guest inquiries accurately.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations.
Ensure that all VIPs are pre-registered according to standards. Monitor VIP arrivals; greet and escort them to their room.
Review resumes for arriving groups; organize and coordinate master accounts and check-in/ pre-registration procedures.
Coordinate delivery time of amenities with Room Service, ensuring timely delivery.
Reach out to various corporate companies and sell them the use of our hotel, to hold their business conventions and to accommodate their guest
Contact event management companies and sell them the use of our hotel services to hold weddings and other functions
Meeting with potential clients and ensuring that the hotel gets new clients
Keep a record of all the existing clients and prospective clients and contact them on a regular basis to inform them about new services or offers being given by the hotel
Agree upon the terms and conditions of the contract with a client and prepare the paperwork required
Make regular reports to the management of the hotel regarding sales details
Ascertaining that both the management of the hotel as well as the clients are happy with the contract
Maintain guest confidentiality at all times.
Assists in handling emergencies in order to protect our guest and associates, and preserve the building and its systems during the emergency. Must act as quickly and responsibly as possible to return the building to its normal operating status.
Responsible for knowing and abiding by all department, Commonwealth Lodging Management and hotel policies and procedures. As well as the brand standards, policies and procedures.

This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position.

Work environment: Work environment - Sales office, banquet rooms, and all areas of the hotel. Job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings.