Accountability

Reporting to the General Manager and Restaurant Manager, the Diamond Shift Coordinator is responsible for running the restaurant in the absence of exempt management personnel. He/she is responsible for the supervision of approximately 5 - 20 crew members on a shift to provide guests with a great dining experience, while upholding Denny’s service and quality standards. Exhibits Denny’s Guiding Principles when interacting with others.

Key Business Areas

A “Key Business Area” is an area of performance in which the Diamond Shift Coordinator must be successful to meet their accountabilities. Successful results in Denny’s Key Business Areas are supported by the following behaviors or actions:

Consistently exhibits Denny’s Vision, Mission, and Guiding Principles
Oversees a shift by leading other hourly employees in execution of and adherence to brand standards
Coordinates and directs restaurant activities during the shift based on guest traffic flow
Monitors sales, employee hours, and guest counts throughout the shift to ensure proper staffing
Directs hourly employees to fulfill their job duties and priorities
Coaches employees on guest service skills, the service cycle, and other guest focused activities to meet or exceed guest service standards
Interacts with guests and inquires about food and service
Addresses complaints promptly in a courteous manner and notifies the manager of any issues
Follows correct management cash handling procedures
Monitors employee break procedures to be sure breaks are taken as scheduled and according to federal, state or local regulations
Completes shift walk-throughs, including temperature checklist, and takes corrective actions when needed
Monitors interior and exterior of building for cleanliness, safety and appeal throughout shift
Uses proper procedures for handling guest and employee emergencies and security incidents
Brings employee relations issues, deviations from brand standards, and other guest issues to the attention of an exempt manager
Maintains compliance with Denny’s employment policies, to include all state, local and federal regulations
Records shift activities in the shift leader log book
Works with exempt management personnel to build strong team relationships and a positive work environment
Assists exempt management staff with hourly employee training and development
Adheres to Denny’s Brand Standards and internal policies and procedures
Provides courteous service and is cordial to all team members and guests
Performs all other tasks and duties as assigned
Willingly assists others as needed

Essential Functions

Must be able to lift a tray weighing up to 25 lbs
Must be able to bend, stoop, reach, lift and grasp
Must be able hear well in a loud environment to respond to employee and guest needs
Must meet any state, county, or municipal regulation pertaining to health risk concerns about food handling
Must be able to serve all Denny’s menu products
Must possess basic math skills (add, subtract, multiply and divide)
Able to work around potentially hazardous chemicals
Must be able to lift and carry supplies and equipment up to 50 lbs; place items on high and low shelves in office, store rooms, service areas, walk-in coolers and freezers
Must have sufficient mobility to move and operate in confined work area
Must work inside and outside
Must be able to observe staff and all aspects of restaurant operations
Must be able to operate point of sale system and differentiate between monetary denominations
Must be able to stand and walk throughout a 4 to 8 hour shift
Must be able to tolerate extreme temperature changes in kitchen and freezer areas

REQUIREMENTS

High school diploma or GED certificate
One or more years experience as hourly restaurant employee with Denny’s; must have successfully completed the Diamond Development Program
Completion of all e-learning job code modules
A neat, professional appearance
Management Food Safety Certification
Places a value on diversity and shows respect for others
Proven ability to problem solve and handle high stress situations
Strong oral communication skills and the ability to communicate effectively with all levels within the restaurant
Communicates effectively both orally and in writing in the English language
Ability to read and implement instructions
Basic math and cash handling skills
Ability to work weekends, holidays, and evenings

Denny’s is America’s diner. For over 60 years, our guests have come to our diners to sit back, relax and enjoy delicious, hearty meals 24/7, every day of the year. Our employees are part of a classic, national brand and just like our guests, are family both inside and outside the diner. At Denny’s we love to feed people and that means providing meaningful work for our employees that allows them to be fulfilled, realizing that what they do and who they are matter. In short, our family matters to us.

Denny’s Guiding Principles

Guests First

They’re more than just customers or consumers. They are our guests and we invite them into our homes with open arms. They are the very reason why we are in business and the center of everything we do.

Embrace Openness

Open means so much more than just being open for business 24/7. It means being open to all people, appetites and budgets. It says we are open-minded and open to new ideas. Honest, warm and inviting. Open is the way we think and act every hour of every day.

Proud of Our Heritage

We are the classic American diner and proud of everything that means. Since 1953, we have served quality food and healthy portions at a fair price. No matter where we are, our light is always on inviting guests around the world to a place where everyone is welcome.

Hungry to Win

At Denny’s, we are constantly looking ahead. We are always moving, striving for more, hungry for greatness. We are open to fresh, innovative thinking. We believe we will succeed through teamwork, accountability and pushing the boundaries of ourselves and our Brand.

The Power of We

Our Denny’s family is our most important asset. We trust, support and respect each other and work together for the greater good. We recognize the contributions of all and empower each and every one of us to achieve great things. Together, we will celebrate our successes and have fun doing it.

This job description is intended to describe the general nature and level of work being performed by the employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities or tasks which may be required to be performed in this position.

Denny's may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary.

This job description does not constitute a contract for employment and may be changed at the discretion of Denny's with or without notice.