When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.

Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 7th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.

COMMUNITY NAME

Sunrise at North Hills

Job ID

2025-227742

JOB OVERVIEW

"Sunrise is the best place that I've ever worked, simply because of the people. We provide quality care in an environment that feels like home. Our focus is doing what's right for the resident. For me, that's a big breath of fresh air."

- Sunrise Leader

The Lead Care Manager functions as the lead to a group of Care Managers/ "Designated Care Managers" during the shift. The Lead Care Manager ensures quality care and services are being provided and documented, in a consistent manner and in alignment with each resident's individualized Service Plan (ISP) and Sunrise policies, to residents in our care neighborhoods. The Lead Care Manager leads by example in all job responsibilities, and may work variable hours to likely include some weekend and holiday duty.

RESPONSIBILITIES & QUALIFICATIONS

Essential Responsibilities :

• Provide supervisory support by taking attendance at the beginning of every shift; managing call-offs/no shows; sending open shift messages and responding to shift requests
• Support team members as they provide Activities of Daily Living (ADL) care and services to residents in accordance with their Individualized Service Plans (ISP). This may include bathing, grooming, personal and dental hygiene, bowel and bladder functions, dressing, hair care, escorting to and from meals and activities and tidying residents room
• Support team members as they encourage personalized and meaningful resident participation in life enrichment programming and ADLs
• Assist with meal service in dining room. Coach team members on hospitality standards during meal service
• Accurately document care and services provided to residents. Review care manager documentation throughout shift. Identify and bridge gaps in documentation by coaching team members
• Ensure compliance with Sunrise's Timekeeping and Meal/Rest Period policies. Monitor team member break schedule and duration; ensure care managers clock in/out using correct job codes. Coach team members as required
• Display and encourage flexibility in work schedule by working holidays, evenings, weekends and additional shifts when necessary
• Prepare for shift by obtaining resident group assignments before care managers arrive. Print and hand out daily assignment sheets to appropriate team members
• Participate in crossover meetings by sharing/receiving pertinent information with/from other Lead Care Managers
• Carry a resident group assignment on overnight shifts and pick up group assignments in the event of an unfilled call off on day and evening shifts

Other Responsibilities

• Cross trained and credentialed (including certifications where required by state) to safely administer medications if needed during times of high volume or unexpected absence
• Lead by example when clocking in/out and taking proper meal/rest breaks
• Participate in group interview process including job preview video and community tour

• Support onboarding of new team members including shadowing and skills demonstration

• Maintain a safe and secure environment for all staff, residents and guests by following established safety standards; actively support safety practices

• Report incidents and complete appropriate paperwork immediately

• Communicate any observed or suspected resident change of condition to the department care coordinator; assist care coordinators, when required, in development and/or updates to ISPs and communicating with residents and families

• Prevent and handle conflict by working with the team towards a solution. Communicate issues to department care coordinator when necessary

• Contribute to care manager annual performance review by providing feedback to department care coordinator

• Project a positive, professional and friendly image through action, words and dress

Qualifications:

• High School diploma or GED strongly preferred and may be required per state regulations
• Ability to read, write, communicate effectively with Care Managers, Community Managers, residents and family members
• In states where appropriate, must maintain applicable certifications
• Must be at least 18 years of age
• Medication Management Certificate required; ongoing training and re-education per Sunrise and state requirements
• Previous experience working with seniors and desire to serve and care for seniors
• Demonstrates leadership competencies

• Ability to delegate assignments to the appropriate individuals based on their skills, roles and interests

• Ability to make choices, decisions and to act in the residents' best interest

• Ability to appropriately react to and remain calm in difficult situations

• Ability to handle multiple priorities

• Competent in organizational and time management skills

• Demonstrate good judgment, problem solving and decision making skills

• Competent in computer skills, Microsoft Office, and Sunrise applications with the ability to learn new applications
• As applicable, all Sunrise team members who drive a Sunrise vehicle must sign the Driver job description and understand the key essential duties for safety and regulatory compliance

ABOUT SUNRISE

Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life.

We also offer benefits and other compensation that include:

Medical, Dental, Vision, Life, and Disability Plans
Retirement Savings Plans
Employee Assistant Program / Discount Program
Paid time off (PTO), sick time, and holiday pay
Daily Pay offered to get paid within hours of a shift (offered in the U.S. only)
Tuition Reimbursement
In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
Some benefits have eligibility requirements

Apply today to learn why Sunrise Senior Living is a certified Great Place to Work®

PRE-EMPLOYMENT REQUIREMENTS

Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities.

COMPENSATION DISCLAIMER

Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).

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