Description:

Title: Front Desk Administrator
Organization: Boys and Girls Clubs of San Leandro
Location: Clubhouse
Department: Programs

Reports to: Teen Clubhouse Program Manager

Direct Reports: None
Exempt Status: Non-Exempt

Position Type: Part-Time (2:00 PM 7:00 PM, 25 hours per week)

Compensation: $22.00 - $32.00 per hour

Benefits: EAP, Unpaid Time Off, Paid Sick-Time, Paid Holidays, Calm

Position Overview:

The Front Desk Administrator serves as the first point of contact for visitors, staff, and members, ensuring a welcoming and professional environment. This role is responsible for managing front desk operations, handling administrative tasks, and supporting Club staff. This position is also responsible for maintaining vendor relationships and stewarding day-to-day procurement needs supporting the Clubhouse.

Our Values in Action:

Transformative Leadership: We aspire to transform possibilities into probabilities. By embodying emotional intelligence, vulnerability, and empathy, we foster positive change with humility, authenticity, and continuous self-improvement. What that looks like in this role: Going beyond traditional administrative tasks and actively contributing to the growth, culture, and efficiency of the organization. They drive positive change, enhance workplace operations, and foster a culture of service and professionalism.
Resilience: We approach every situation with a growth mindset, demonstrating flexibility and courage, reframing challenges as opportunities. We acknowledge our current state, embrace change, and adapt as needed, maintaining a solutions-oriented approach throughout our growth journey. What that looks like in this role: Maintaining composure, adaptability, and efficiency in the face of challenges, stress, or unexpected situations. It's about staying professional under pressure, managing difficult interactions with patience, and continuously improving despite obstacles.
Youth Centered: Every organizational action or maneuver is designed to directly impact and benefit the youth we serve. We value and prioritize the youth perspective, making decisions with a focus on their needs and well-being, rather than adult convenience. What that looks like in this role: Prioritizing the creation of a welcoming, safe, and supportive environment for young people. This means ensuring that all interactions, decisions, and administrative processes are aligned with the needs, experiences, and well-being of youth who enter the space.

Essential Functions:

Creates a Welcoming Environment: Establishes a warm and inviting atmosphere for guests, staff, and clients while professionally handling inquiries, concerns, and complaints.
Clear & Professional Communication: Articulates information effectively in person, over the phone, and via email while managing multi-line phone systems and digital communication platforms.
Efficient Task & Time Management: Balances multiple responsibilities, prioritizes tasks effectively, and ensures smooth daily operations without compromising quality.
Problem-Solving & Adaptability: Proactively resolves issues, adapts to last-minute changes, and knows when to escalate or independently handle challenges.
Administrative & Operational Support: Provides day-to-day assistance, including maintaining filing systems, tracking registration fees, scheduling, and ensuring documentation accuracy.
Facility & Front Desk Management: Oversees opening/closing procedures, building maintenance, and serves as the Club receptionist, welcoming visitors and managing attendance logs.
Technological Proficiency: Utilizes Microsoft Office, Google Suite, CRM systems, and digital scheduling tools to coordinate meetings, track records, and support operations.
Professionalism & Team Support: Maintains a positive demeanor, supports leadership, manages office equipment and service contracts, and ensures effective internal communication.

BGCSL Competencies:

Commitment to Safety & Quality: Prioritizing the physical, emotional, and psychological safety of youth, staff, and the community while adhering to established quality standards.
Accountability and Integrity: Maintaining high standards of ethical behavior, transparency, and responsibility in all actions and decisions.
Problem Solving & Decision Making: Analyzing complex situations, identifying challenges, developing effective solutions, and implementing action plans that lead to positive outcomes.
Communication & Listening: Exhibiting clear, empathetic, and effective communication skills while actively listening to others to build trust and understanding.
Leadership: Inspiring, guiding, and influencing individuals and teams to achieve a shared vision and organizational goals.
Teamwork: Collaborating effectively with others, building positive relationships, and contributing to a shared goal.
Change Management & Adaptability: Navigating, leading, and embracing change effectively while maintaining organizational stability and progress.

Qualifications & Experience:

Required:

High school diploma required.
Combination of education, training, and experience equivalent to three years in office administration role.

Preferred:

Bachelor's Degree from an accredited institution of higher education preferred.
Bi-lingual English/Spanish

Work Environment:

This position will work primarily in a Clubhouse environment at the Boys & Girls Club of San Leandro. This role may occasionally require flexibility to accommodate organizational events or deadlines. Key aspects of the work environment include:

Occasionally required to stand.
Frequently required to walk.
Frequently required to sit.
Continually required to utilize hand and finger dexterity.
Occasionally required to climb, balance, bend, stoop, kneel or crawl.
Continually required to talk or hear.
Occasionally exposure to outside weather conditions.
Occasionally exposure to bloodborne and airborne pathogens or infectious materials (Communicable diseases in an office environment including COVID-19, common cold, and flu viruses. Negative TB screen required).
While performing the duties of this job, the noise level in the work environment may vary, light to moderate.
The employee must occasionally lift and/or move more than 25 pounds.

The Boys and Girls Clubs of San Leandro is committed to diversity and inclusion and is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. We encourage individuals from all backgrounds and experiences to apply. All employment decisions are based on qualifications, merit, and business needs.

The above description is intended to describe the general content and requirements for the performance of this job. It is not an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time, nor does it change your status as an at-will employee. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements:

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