Retail Associate Job Description

Company: Joyleaf

Location: Roselle, New Jersey

Job Type: Part-time, Hourly

Hourly Rate: Starting at $18/hr

Benefits: Paid Training, Employee Discount

Job Description:

Join our team at Joyleaf as a Part-Time Retail Associate, where you will play a crucial role in delivering an outstanding customer experience. More than just sales, you will represent our company and be an essential part of our commitment to customer satisfaction. You will assist customers on the sales floor, fulfill orders accurately and efficiently, and ensure products are well stocked and properly displayed. Your work will help create a seamless shopping experience by combining product knowledge, organization, and customer engagement. You will report directly to the Retail Leaders, Supervisors, and General Manager.

Key Responsibilities:

Customer Engagement & Sales:

Welcome every customer with the Joyleaf greeting, creating a warm and engaging experience, and assisting in managing traffic patterns on the sales floor.
Maintain a strong understanding of the products available within the retail location, enabling you to provide knowledgeable recommendations. 
Contribute to store performance metrics, including upselling, basket building, promoting loyalty programs and add-on sales techniques suggesting relevant accessories and complementary products and enticing promotions.

Store Operations & Merchandising:

Participate in daily huddles to stay up to date on promos, daily operations, and selling strategies.
Maintain an organized and fully stocked sales floor, refilling display accessories and supplies, and support merchandising displays on the sales floor, maintaining an appealing and organized presentation. 
Execute daily/weekly/monthly activities assigned by Manager on Duty, including closing duties, light cleaning, securing live products, resetting displays and other ad-hoc tasks.

Inventory & Compliance:

Execute receiving activities, ensuring that all products are properly tagged according to state regulations and accompanied by all necessary paperwork. 
Execute accurate dispensing fulfillment of customer orders, including assembling customer orders for pick-up, in-store, or delivery by following SOP and regulatory guidelines.
Support team with accurate counts of all inventories through daily/weekly/monthly counts.

Team Work & Trainings

Participate in ongoing cannabis and regulation trainings to stay up to date on products, brands, and compliance policies.
Participate in quarterly townhall meetings and other ad-hoc training.

Requirements:

Prior customer service or retail experience preferred.
Strong interpersonal and communication skills.
Strong knowledge of compliance protocols and SOPs related to cannabis inventory. 
Familiarity with Metrc or other cannabis inventory tracking systems. 
Excellent organizational and time management skills. 
Ability to work in a fast-paced, team-oriented environment.
Attention to detail and ability to follow operational procedures.
Flexible availability, including evenings, weekends, and holidays.
Must be at 21yrs old and older.

Physical Demands/Requirements: 

This position requires the employee to frequently remain stationary (sit or stand) up to 50% of the time or more on occasion. Employees will frequently operate a computer and/or other machinery. Employees may be required to lift and carry boxes of more than 10 pounds frequently and may occasionally be required to lift boxes of more than 30 pounds. The person in this position frequently communicates with staff members, leadership and customers and must be able to exchange accurate information in various types of customer service, employee relations, business, and/or retail situations. 

Company Overview:  

Welcome to Joyleaf, where we believe in inspiring and empowering individuals to create experiences of joy. Our vibrant brand embraces the essence of joy and fun, inviting everyone to find their joy. At Joyleaf, finding the right product choice is paramount, and we empower our customers through immersive online and in-store experiences. 

We understand that knowledge is key to making the right decisions, which is why we invest in training our employees to be product experts and to possess empathy, compassion, and understanding. Our goal is to assist our customers in discovering the ideal product that creates their unique experience of joy. Approachability is at the core of our brand, as we strive to create a comfortable and judgment-free environment. Our friendly team warmly welcomes everyone, fostering a space bursting with color and vibrancy. 

If you are passionate about spreading joy, providing exceptional customer experiences, and being a part of a team that embraces fun and empowerment, Joyleaf is the place for you. Join us on our mission to create experiences of joy and discover your joy at Joyleaf today! 

Description of the Work Environment: 

The position requires work at irregular hours, e.g. nights and weekends, overtime, alternating shifts .

Joyleaf is an Equal Opportunity Employer, and we are committed to creating a diverse and inclusive company culture Joyleaf does not discriminate against candidates and employees because of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law. 

Joyleaf is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Joyleaf will take steps to ensure that people needing accommodation are provided with reasonable accommodation. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr@joyleaf.com. 

If you are passionate about delivering outstanding customer service, maintaining accuracy and compliance, and being an integral part of a successful team, we encourage you to apply. Join Joyleaf and contribute to our mission of empowering individuals to create experiences of joy. Together, let's build a joyful and inclusive community centered around knowledge, empathy, and fun.

Apply today to embark on a rewarding journey with us!