Customer Service Admin

Onsite, Fairfield ME

Position Summary - As a Customer Service Admin, you will be focused on reviewing and processing customer account data with a high level of productivity and accuracy daily. The ideal candidate will have the ability to consistently meet deadlines and work well within a team environment. This position requires excellent Microsoft Office skills, and the ability to multitask while working on multiple databases. This position may support more than one department within the company. This position is full-time, in an office, with the potential to evolve into a hybrid position. This position is based in Fairfield, Maine.

Responsibilities

Complete, maintain, and process pertinent documentation and records with high accuracy and attention to detail to ensure data integrity in the customer management systems.

Answer and direct emails in a professional manner

Maintain and organize physical and digital filing systems

Perform data entry and update records accurately

Support other staff with administrative tasks as needed

Ability to handle multiple applications

Maintains an efficient rate of productivity with a high rate of accuracy

Ability to meet schedule deadlines and be flexible to support peak volumes

Takes the initiative to obtain and consistently upgrade knowledge by participating in training opportunities

Understands and adheres to established department protocols, processes

Builds relationships and works closely with co-workers, at all levels of the organization in a positive manner to leverage the knowledge and the experiences of the JSS staff to support the customer experience

Identifies and communicates system failures and areas of opportunity to enhance the customer experience

Regular attendance, punctuality and adherence to agreed-upon schedule of availability is an essential function of this position

Hours vary during the peak season

Education

High school diploma or GED required.

Qualifications & Skills

Salesforce Knowledge a plus

Demonstrated knowledge of relevant computer software applications, and the ability to work with more than one program simultaneously, including Microsoft Office products

Excellent interpersonal skills

Proven experience in a clerical or administrative role

Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Strong organizational and time-management skills

Excellent written and verbal communication skills

Ability to handle confidential information with discretion

Attention to detail and problem-solving skills

Proven ability to learn difficult information quickly

Strong problem-solving capabilities

A forward thinker

Ability to work independently as well as being a self-starter

A team player with a strong work ethic and an outgoing positive attitude

The propensity for taking that extra step in finding the right solutions for each customer's needs

Knowledge of customer service principles and practices, the customer's first approach

CRM/OMS experience a plus but not required

Proficient in keyboarding/typing skills

Ability to work on multiple tasks simultaneously

Ability to thrive in a fast-paced environment

Physical Requirements

Ability to read, count, and write to accurately complete all documentation

Ability to work varied hours/days as business dictates

Ability to sit at a computer for at least 75% of the workday

Ability to bend, pull, and lift up to 35 pounds

Johnny's Selected Seeds is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status.