HOUSEKEEPING SUPERVISOR | ARRIVE HOTEL WILMINGTON

POSITION PROFILE:

The Housekeeping Supervisor is responsible for all guest rooms and the day-to-day operations of the housekeeping department. This person will oversee daily assignments, room inspections, and employee relations. The ideal candidate must possess excellent leadership skills.

ABOUT ARRIVE WILMINGTON:

Situated in the heart of the Historic District, steps away from the Riverwalk, ARRIVE Wilmington is a welcoming oasis that seamlessly blends comfort, style and classic Southern charm. From our thoughtfully designed guest rooms, Southern coastal restaurant, and inviting courtyard complete with an outdoor bar and rocking chairs, every corner of the hotel reflects the vibrant energy of the city. If you’re passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at ARRIVE Wilmington!

TASKS AT HAND:

Supervises the day-to-day operations of the housekeeping department and assist as needed during high occupancy
Maintain high standards of cleanliness in the hotel, including guest rooms, common areas and offices
Maintain and update all guest collateral placed in the rooms
Respond to requests in an expedient, professional manner
Interact with guests to ensure satisfaction and handles guests concerns as necessary
Examines rooms, halls, lobby, bathrooms, and/or housekeeping storage areas to determine need for repairs, replacement of furniture or equipment, and makes recommendations to management
Train, counsel and discipline team members, as needed
Seek continual improvement for the department and hotel
Comply with all policies, procedures and regulations that relate to the local, state and federal laws
Advises front desk agent of rooms readiness for occupancy
Use correct cleaning chemicals for designated surfaces, according to hotel requirements
Clean guest rooms by category priority
Empty trash containers
Remove all dirty terrycloth and replace with clean par to designated layout
Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor
Replace facial, toilet tissue and bathroom amenities in correct amount and location
Inspect condition of bathrobes and replace if soiled/damaged
Remove dirty bed linen and make up bed with clean linen
Replace laundry bags and slips
Clean closets and door tracks on check-out rooms, removing dust and debris
Ensure correct amount and placement of hangers, extra blanket/pillow
Dust and polish all furniture
Realign furniture to floor plan
Open all drawers/doors in check-out rooms and remove items left by guest. Dust inside
Check under bed(s), chairs and sofa for debris and remove if present
Inspect condition of all furniture for tears, rips or stains; report any damages to the supervisor
Remove all dust, debris and foreign particles from upholstered furniture including crevices and under cushions
Dust pictures, frames and mirrors
Remove dust and debris on television, clock radio, remote control and cable box
Set correct time on clock; correct TV channel
Clean all lamps and light switches; check for proper working order
Remove dust, spots and smears from windows, ledges and frames
Remove dust, grease and smears from telephones and reposition properly
Empty liquid from ice bucket and wipe all surfaces dry
Remove dust, smudges and spills from mini bar; ensure it is plugged in and securely locked
Must be completely flexible with scheduling and be open to varied schedules every week based on hotel occupancies
Follow uniform guideline
Perform any other reasonable duties as required by management
Lead by example at all times and stay visible to staff
Be part of a leadership team of brand advocates who believe in what ARRIVE Wilmington has to offer and who are personally invested in its success
Foster an environment where team members know they are valued, ensuring they are treated fairly and with respect
Assist in building a culture of open communication, spend time with team members and be available for them (open door policy)
Continuously strive to improve and maintain client and guest experiences
Be a leader in managing the overall reputation management of the hotel
Continue to give the brand a voice – naturally showcasing what the brand has to offer and its virtues to others (employees, leaders, owners). Easily translate a passion for the brand into a unique experience for both guest and employees
Personify the best values of the brand, demonstrating exceptional work ethic and service delivery for all employees on property
Effectively manage wages and controllable expenses
Focus on maximizing the financial performance of the department
Monitor performance against budgets and goals

WHAT WE ARE LOOKING FOR:

Guest service oriented
Strong knowledge of cleaning products

WHAT'S IN IT FOR YOU:

A competitive compensation package including medical, dental, vision, and life insurance.
401(k) retirement plan (future you will love this one!)
Paid time off, holiday pay, and sick pay when you’re under the weather.
Career advancement in an organization committed to helping star employees thrive.
There’s also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.
Professional development that sets you up for success across multiple hospitality career paths.
A collaborative work environment where your creative ideas can come to fruition.
Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!)
Hands-on training with a nimble team.

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

For more information, visit www.palisociety.com or follow @palisociety

For more information, visit lepetitpali.com or follow @lepetitpali

For more information, visit www.arrivehotels.com or follow @arrivehotels

We are an E-Verify Employer/Somos un empleador de E-Verify.

REQUIREMENTS

Minimum of one-year experience as a housekeeping supervisor
Must be able to stand for long periods of time and be able to push, pull or lift up to 35 lbs.
Flexible schedule- must be available to work a variety of shifts

MORE ABOUT US:

Palisociety is a fully integrated hospitality company that develops and operates unique hotels and residences across the country. In addition to our independent collection of hotels, we also operate Palihouses, Palihotels, and ARRIVE by Palisociety. We strive to delight and inspire our guests and local community by creating one-of-a-kind neighborhood-centric places filled with interesting people, friendly staff, and trusty service.

We’re a family business founded in Los Angeles by CEO Avi Brosh in 1998. As we continue to grow and develop new hotels and restaurants, we’re always looking for spirited, hardworking, passionate people that can join our team and grow with us!