Fairfax VACustomer Experience Sales Assistants provide an exceptional experience for customers. You will guide customer through a sale in person, with virtual appointments, over the phone or via live chat. Customer Experience Assistants meet and exceed sales targets in a fast paced environment, while creating personalized and memorable experiences while customers are shopping for some of the happiest moments in their lives. Responsibilities: *Guide each customer to purchase in person, through virtual appointments while also creating a memorable and personalized experience *Manage high volume of incoming sales to meet individual and team sales targets *Respond to customer online inquiries, provide sales assistance through live chats and phone calls, while delivering a luxury experience reflective of our high quality products *Review customer feedback to continuously improve both the customers' experience and sales performance *Utilize strategize and use problem solving techniques to assist and guide customers through multiple purchasing decisions (ie: ring settings and diamond options) *Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry. *Use ERP system to manage tasks and communicate cross-functionally Qualifications: *BA or equivalent is preferred *Experience with ERP or CRM system Benefits *Equity compensation *Insurance -- Medical, dental, vision insurance kick-in first day of second month *401k match *PTO -- you'll accrue 3 weeks within the first year *Uncapped sales incentive programs ($10,000 annual sales bonus paid quarterly, plus additional incentives for top sales reps) *100% employer-paid Disability and Life Insurance *Employee Discounts *Continued Education *Wellness Benefits *Volunteer Opportunities
Vienna VABACHELOR ANY FIELD Review and update key marketing material and update as required. This will involve product brochure development, press releases, web site content updates etc. Collect and analyze data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand. Manage content and updates for customers participating in events, documenting business processes, and providing sales support as required. Identify effectiveness and impact of current marketing initiatives with tracking and analysis, and recommend changes accordingly Measure and assess customer and employee satisfaction. Measure the effectiveness of marketing, advertising, and communications programs and strategies. Ensure messaging, graphic design, and content is created in accordance with Mortgage One Solutions Inc. standards. Manage the Email marketing to optimize campaigns, to find new ways to engage audiences, and different approaches to delivering personalized, relevant and meaningful content. Create and optimize ads for each paid social platform (including Facebook, Instagram, Tiktok, Pinterest, Snapchat, etc.)
Fairfax VAResponsibilities:
*Guide each customer to purchase in person, through virtual appointments while also creating a memorable and personalized experience
*Manage high volume of incoming sales to meet individual and team sales targets
*Respond to customer online inquiries, provide sales assistance through live chats and phone calls, while delivering a luxury experience reflective of our high quality products
*Review customer feedback to continuously improve both the customers' experience and sales performance
*Utilize strategize and use problem solving techniques to assist and guide customers through multiple purchasing decisions (ie: ring settings and diamond options)
*Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry.
*Use ERP system to manage tasks and communicate cross-functionally
Qualifications:
*BA or equivalent is preferred
*Experience with ERP or CRM system
Benefits
*Equity compensation
*Insurance -- Medical, dental, vision insurance kick-in first day of second month
*401k match
*PTO -- you'll accrue 3 weeks within the first year
*Uncapped sales incentive programs ($10,000 annual sales bonus paid quarterly, plus additional incentives for top sales reps)
*100% employer-paid Disability and Life Insurance
*Employee Discounts
*Continued Education
*Wellness Benefits
*Volunteer Opportunities
Fairfax VAResponsibilities:
*Guide each customer to purchase in person, through virtual appointments while also creating a memorable and personalized experience
*Manage high volume of incoming sales to meet individual and team sales targets
*Respond to customer online inquiries, provide sales assistance through live chats and phone calls, while delivering a luxury experience reflective of our high quality products
*Review customer feedback to continuously improve both the customers' experience and sales performance
*Utilize strategize and use problem solving techniques to assist and guide customers through multiple purchasing decisions (ie: ring settings and diamond options)
*Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry.
*Use ERP system to manage tasks and communicate cross-functionally
Qualifications:
*BA or equivalent is preferred
*Experience with ERP or CRM system
Benefits
*Equity compensation
*Insurance -- Medical, dental, vision insurance kick-in first day of second month
*401k match
*PTO -- you'll accrue 3 weeks within the first year
*Uncapped sales incentive programs ($10,000 annual sales bonus paid quarterly, plus additional incentives for top sales reps)
*100% employer-paid Disability and Life Insurance
*Employee Discounts
*Continued Education
*Wellness Benefits
*Volunteer Opportunities