Position Summary: Performs case and program management services to clients that include interviewing, needs assessments, counseling, self-sufficiency planning, direct services or referral, coordination of services and follow-up for the purpose of assisting individuals to move towards self-sufficiency and permanent housing.

Essential Duties:

Assess families and individuals for strengths and barriers, including employment, behavioral health, criminal history, and substance use; refer households to appropriate levels of housing and rental assistance based on assessments.
Assist families and individuals with establishing and meeting housing goals and identifying appropriate steps towards achieving goals, including goal modification as needed, and progress evaluation.
Maintain precise and accurate documentation of case management services, including client files and entries into the program databases, including OCEAN and HMIS.
Provide essential monthly, quarterly, and yearly reports through the HMIS System. Participate in all HMIS trainings to support the program.
Maintain monthly shelter statistics for reporting purposes utilizing the program database. Compile information and assist the Director in formulating needed reports.
Interview clients and complete assessments to determine eligibility for all Miami Valley Community Action Partnership programs and services.
Assist in maintaining the Available Housing List and Community Resource List as outlined in the Region 15 Coordinated Plan.
Must follow all program mandates including Housing First practices; Coordinated Entry Procedures; and Diversion Screenings.
Coordinate with a variety of outside service providers in order to meet client's needs and avoid duplication of services.
Provide housing/tenant counseling, housing workshops, and community resource referrals for clients.
Provide outreach to the Greene County community to advertise programs and target homeless families for services.
Cultivate relationships with landlords and property management companies serving low-income families.
Set and observe appropriate boundaries with clients; observe client confidentiality and HIPPA protocols.
Compile weekly and monthly reports that reflect the quality and quantity of work produced. Prepares special reports as needed.
Maintain and promote the cooperative, harmonious, teamwork environment Miami Valley Community Action Partnership strives to promote within the workplace.
Maintain and promote an atmosphere of dignity and respect in line with the philosophy and policies of Miami Valley Community Action Partnership.
Represent Miami Valley Community Action Partnership in community and collaborative meetings as needed.
Secure additional training and education, as needed, to improve work skills and service to clients.
Act as an advocate for homeless persons and families.
Other duties as assigned.

Qualifications:

High School Diploma or General Equivalency Diploma (G.E.D.)
Associate or Bachelor's degree in social work, sociology, psychology or related field preferred
2+ years of case management experience
Experience with social services, shelter housing, or homeless programs is preferred
An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.

Other Requirements

Valid Ohio driver's license, access to dependable transportation during working hours, and be insurable on Agency policy.

Knowledge, Skills, and Abilities

Excellent interpersonal skills and the ability to work with diverse cultures and backgrounds. Must have general knowledge of community resources.
Experience in case management.
Experience conducting training, outreach, and presentations.
Flexible and effective team player, able to adapt to changes and a busy workplace environment.
Knowledge and experience with housing laws and available resources.
Experience and knowledge with the challenges of and resources for families, youth, survivors of domestic violence, and transitioning youth.
Knowledge of community resources.
Ability to work with diverse communities.
Subject to criminal background check, pre-employment and random drug, and/or alcohol testing and MVR.
Excellent organizational skills and an ability to self-motivate.
Excellent written/verbal communication and people skills.
Computer literate - experience with MS Office: Word, Excel, Outlook, creating publications, and using internet.
Experience with web content management and/or HMIS a plus.
Ability to work under pressure, address multiple priorities, and meet deadlines.
Ability to identify key issues in problem solving and implement effective and creative solutions.
Responsible for providing back-up to Rapid Re-Housing and Homeless Prevention clients.
Must be able to handle stressful situations.

Pre-hire: Mandatory drug testing and background check.