If you have an energetic, innovative self-starting personality and you want to make great money working at an amazing company, then keep reading!

GBS is a leading information solutions provider, partnering with some of the world's most established brand names as well as smaller forward-thinking organizations. As part of an industry-leading team, you will help empower results for our clients by delivering ground-breaking and effective solutions as America's Productivity Partner. We are a welcoming, smart and talented group of people who care deeply about what we do. We work hard but laugh harder. We challenge the status quo. We value humility, integrity, and responsibility. We get things done. You'll love it here!

Join the GBS Corp. Implementation Specialist team. We offer a family-oriented culture; supported by a solid employee-owned enterprise - giving you the best of both worlds.

About GBS Corp:

📚 Industry Leading Training: We are committed to learning and development. We grow leaders!

🩺 Competitive and Comprehensive Benefits: Medical, Dental, Vision

🩹 Employer Paid Life and Disability

💰 Generous Company Paid Retirement Plan

💲 Cash Profit-Sharing

❤ Wellness Program

🎇 9-10 Paid Holidays

POSITION SUMMARY

Provide service, support and minor training to GBS Clients for vertical products, associated applications and minor hardware related issues. Service is accomplished by utilizing voice communications, web access and potential for on-site assistance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Deliver expert knowledge and service assistance on GBS vertical product offerings, Microsoft operating systems, databases and utilities to GBS Clients in an efficient and responsive manner. Areas of expected knowledge include (but are not limited to):
Microsoft SQL fundamentals (scripting, stored procedures, NextGen tables).
NextGen Applications (EPM, EHR, Document Management, Optical management and ancillary products).
NextGen (Fax Manager, ePrescribing, Offline Document Processor, TemplateDocument Builder)
Electronic ClaimRemittance Solutions.
Various Electronic Statement Solutions.
Maintain a consistent and dedicated effort to learning updates and enhancements of vertical products and associated applications.
Perform the triage of incoming service requests from our Clients through the defined processes for our Triage Team.
Suggest and deliver ideas, concepts, strategies and programs that will make GBS a better support and service company.
Provide remote service and diagnostic assistance through web access.
Submit ideas and suggestions for the GBS management to promote company image and improve Client communications, as required.
Adhere to all company policies and procedures as documented and delivered.
Generate revenue through the sale of time and material services and ancillary sales of vertical products, as required.
Communicate with Clients on all activity on a regular basis.
Keep accurate, timely and thorough Client documentation.
Meet with management to keep others informed of account status, ongoing issues, opportunities and potential issues which may cause a negative impact to GBS and its Clients.
Develop and maintain a professional relationship with Clients.
Coordinate vendors performing warranty and maintenance functions.
Participate as needed in Client reviews and meetings.
Process billable charges, as required.
Create documentation for Clients on issue resolution and publish documentation for internal use.
Perform updates and installation of vertical products, as required.
If assigned, coordinate creation and publishing of monthly schedules for the Healthcare Solutions Client Service representatives for daily and after 5:00pm schedules.
Mentor and coach junior members of the Client Service Team.
Perform other duties as assigned and/or assume additional responsibilities as required.

QUALIFICATIONS (Knowledge, Skills, and Ability Requirements

Two years business experience in Client Service or equivalent business experience.
Good communication skills including verbal, written, interpersonal and listening.
Good organizational and planning skills.
Logical business judgment combined with good decision making skills.
Working knowledge of operating systems used in vertical.
Working knowledge of Microsoft Office applications (Word, Excel, Outlook, and Access).
Working knowledge of general office equipment.
Working knowledge of PC's, printers, scanners, networks, etc.
Preferred knowledge of databases, reporting tools, etc.
Preferred sales experience.
Periodic travel availability (as required).
Strong Client and co-worker relationship and rapport skills.
TEAM player attitude and the ability to positively interact with co-workers at all levels of an organization.

SUPERVISORY RESPONSIBILITIES

Does this job have supervisory responsibilities? No.

Are there subordinate supervisors reporting to this job? No.

Are there other non-supervisory employees who report directly to this job? No.

🤝 Get to Know Us

Since our founding in 1971, GBS has understood the value of identifying and investing in technologies that change and improve the dynamics of how our customers do business. From developing feature-rich software solutions to deploying advanced print and marketing services and solutions using multi-million-dollar equipment, GBS is always engaged in upgrading its technology capital because we know how high-tech can translate to high productivity. Across every one of our diverse product and service platforms, we innovate increased productivity for our customers.

At employee-owned GBS, our culture is one that values people, their commitment to meeting customers' needs and the expertise that enables them to do this successfully. In sum, we are America's Productivity Partner because GBS is the home of AMERICA'S PRODUCTIVITY PEOPLE. Depth of industry experience, cross-discipline knowledge and often career longevity and company loyalty equip our team members to achieve consistently high levels of execution on behalf of our customers.

GBS Corp is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. GBS Corp is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process.